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I am having an issue with my Windows 7 Enterprise 64-bit. Frequently when I login I cannot open Outlook because it states that the offline file is missing. Now, I know it isn't because I look in the folder. Usually I just logoff and log back on.

Well recently I read online that it may be my mail profile. So I went to the Control Panel, opened the Mail (32 bit) app and checked all of my settings. I saved and then opened Outlook just fine.

Then it happened again with the "missing" offline file. So I head back to the Control Panel to find that the Mail (32 bit) is not there. Then I notice that none of the 32-bit control panel items are there. Strange.

So I logoff and login again. This time the 32-bit items are there and Outlook opens just fine without me touching the Mail control panel item. This is getting really annoying and unproductive dealing with this almost daily.

I have checked the Event logs and nothing stands out. The only issues I have there are with the Kaspersky antivirus my company runs.

Any thoughts on what may be causing this?

share|improve this question
Sounds like your windows installation is corrupt. – Ramhound Dec 5 '12 at 15:26
Thanks for the answer. I was starting to think along those lines also but wanted to check on here first. – fkm71 Dec 5 '12 at 21:18

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