Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Win 7 Pro x64 machine on a company domain network does not have the ability to add a USB printer for some reason. All other computers do.

In the Add Local Printer section, there's no USB001 (Virtual Printer Port for USB) option.

I tried doing several Google searches, found a few tricks, but nothing seems to work. I created a local port, labeled it USB001 and installed the driver, but the printer does not print anything.

Any ideas?

share|improve this question
So, what happens when you plug in the printer - does the OS detect it? – Dave Dec 7 '12 at 14:30
The HP built-in Utility asks me to install it. However, it fails during the install. – Markaway Dec 7 '12 at 14:34
Any error message or details as to why? What does event viewer suggest (if anything)? – Dave Dec 7 '12 at 14:55
No error message. Just says to unplug printer, shut off, turn on, then plug back in and try again – Markaway Dec 7 '12 at 18:15
Event log doesn't show anything. – Markaway Dec 7 '12 at 18:22

That port is only created when you install a USB printer. It's not there by default. Follow the manufacturers instructions for your printer installation.

share|improve this answer
I tried installing the driver from HP's web site, from the CD it came with, and from when you plug in the printer, it has that built-in driver install feature. None of those options work. At some point during the install, it fails. – Markaway Dec 7 '12 at 14:34
Go to device manager and see if there are any warning on printer or usb devices. Point that device to your printer driver. – BroScience Dec 7 '12 at 14:36
Nothing appears in DM related to the printer – Markaway Dec 7 '12 at 14:47
Ok, then unplug all of your USB devices from the machine. Uninstall all USB devices from device manager, reboot, after your system devices reinstall plug the printer back in. – BroScience Dec 7 '12 at 14:52
Tried that and still won't install. Even did a system restore going back 2 days ago. Same problem. – Markaway Dec 7 '12 at 18:15

Uninstall the USB devices. When reinstalling the USB Printing Support, choose the driver to install. Search location C:\Windows\inf

That did it on mine!

share|improve this answer

After searching for a while, I found no real answer. And it's not really answered here yet. So I decided to try something. Even though my printer installation instructions say NOT to plug it in before installation, I decided to anyway. My reasoning was USB always seems to use pnp and install drivers the first time you use a device. I don't remember ever using a USB to parallel cable, so I guessed that's why a USB local port didn't appear in the list.

Viola - It worked! And I am connecting an OLD Brother IntelliFax 4100. And now the USB port appears in the drop down.

Hope this helps someone.

share|improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .