My computer crashed with a blue screen the other day after trying to load sandboxie. For this reason, I think it is conflicting with something. I checked that the drivers of my Acer Aspire One AOD270 were up to date on this intel based site. The site suggests updates for two drivers.
- Intel NM10 Express Chipset
- Realtek PCIE Card reader.
I am confused as to where to download the drivers. Should I prefer the Intel Driver update site or the Acer drivers download page? I bought the laptop here in SE Asia about a year ago. The ''HOT!! NEW download tool'' on the Acer drivers site does not seem to work and the info about removing and installing drivers is limited. Not sure what to trust on non Acer / manufacturer sites.
To analyze the blue screen, I ran Bluescreenview on the dump file and it is showing;
''caused by driver'' igdkmd32.sys ''file description'' Intel (R) WDDM Kernel mode driver ''product name''Intel Graphics Accelerator Drivers for Windows 7(R)
I have located the igdkmd32.sys file inside INTEL GRAPHICS MEDIA ACCELERATOR 3600 SERIES 188.8.131.524. When I click on
update driver in control panel it searches and says its up to date. In windows maintenance it says this Intel had a problem, but no solution.
For all I know my drivers could be up to date and the issue lies elsewhere. Can anybody provide advice in the form of a step by step process that a rookie could follow? I have never done this before.
That is, do I delete the old driver first and then download the new one. How much of a problem could I cause by downloading incorrect drivers? As of yet, I have not downloaded any drivers. I have asked on other forums with no luck.
Thanks for any help!