Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have an SD card with pictures and video which malfunctioned. I was able to recover the files with Photorec. The pictures are OK, but wen I try to open the vide files (*.mov extension) in get the following errors when I try to open them in the following programs

  • Windows Media player: "Windows Media Player encountered a problem while playing the file"
  • Quicktime: "Error -2048: Couldn't open the file because it is not a file that QuickTime understands"
  • VLC: it shows the first frame of the video and the sound is just white noise

The filesizes look correct so I presume the data is still in there. Is there any way to fix these recovered video files?

share|improve this question
Chances are the files are marked as recovered but some parts are still irreversibly damaged. You can't magically fix a broken file – any chance you can supply a sample file here? –  slhck Dec 14 '12 at 16:53

1 Answer 1

up vote 2 down vote accepted

As per the link you provided, PhotoRec ignores the file system.

That's an advantage in some cases, since it can attempt to recover media even from badly damaged devices. However, it won't take file fragmentation into account. This explains why the smaller files work, but the bigger ones don't.

I suggest you try another file recovery software to attempt to recover the video files. I've used Recuva in the past and got good results with it.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.