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I'm experiencing a font issue with Helvetica Neue using Google Chrome Version 23.0.1271.101 on my Mac with OS X Lion 10.7.5

Characters are displayed within boxes.

Prolific on Stack Exchange sites such as Stack Overflow this appears in the user profile areas like Accounts:

helvetica-neue-font-issue

Question and Answer sorting:

helvetica-neue-font-issue

Expanded usercards:

helvetica-neue-font-issue

Loading the same pages in Safari has no issue - the fonts appear normal as expected.

In Chrome, if I load Developer Tools and change the elements font-family the page renders correctly.

CSS specifying Helvetica Neue

body { font-family: 'Helvetica Neue',Helvetica,Arial,Sans-serif; }

helvetica-neue-font-issue-with-error

CSS without Helvetica Neue

body { font-family: Helvetica,Arial,Sans-serif; }

helvetica-neue-font-issue-without-error

To assure standard Mac fonts, in Font Book I selected File » Restore Standard Fonts... which did not solve the issue. There are no reported font conflicts in Font Book.

My system has Helvetica Neue installed:

helvetica-neue-font-book

Researching, I found a similar question here of Helvetica font only corrupted in Chrome on OS X; however, no solution.

How can I resolve Helvetica Neue font rendering issues with Google Chrome browser?

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What version of Chrome? –  slhck Nov 26 '12 at 18:36
    
It's version 23.0.1271.91. –  Cofey Nov 26 '12 at 19:18
    
Chrome itself doesn't contain Helvetica. It utilizes the one contained in the OS. Reinstalling won't do anything. Your system font itself is corrupted. –  Cole Johnson Nov 26 '12 at 19:22
    
Any ideas why it works fine in Firefox and all other apps that use Helvetica? –  Cofey Nov 26 '12 at 19:25
    
They probably supply their own distribution of fonts so that OSs without the font requested could be used. –  Cole Johnson Nov 26 '12 at 19:30

3 Answers 3

up vote 3 down vote accepted

I've seen that happen before to a workmate. Removing the font and re-installing solved the issue. If you need assistance removing fonts from OSX and reinstalling follow this link

EDIT:

To clear the current user’s font cache, first quit all running applications (otherwise, you may see font oddities after using the command), then open Terminal (in Applications -> Utilities) and run this command:

atsutil databases -removeUser

If you want to remove the font cache for all users, use this command, and provide your admin password when asked:

sudo atsutil databases -remove

Once you’ve cleared the caches, you should stop and restart the ATS server with these commands:

$ atsutil server -shutdown

$ atsutil server -ping

It will take a second or two for the server to restart, but when it does, you should be good to go. If anything still looks odd, a logout and login should take care of any lingering issues.

credit: http://www.macworld.com/article/1139383/fontcacheclear.html

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Uninstalling the font fallbacks in the font stack which makes text readable; however, reinstalling the font returns the issue as before in Chrome. –  Jason Sturges Jan 4 '13 at 18:13
    
@JasonSturges please check my answer edit –  Lorenzo Von Matterhorn Jan 4 '13 at 18:42
    
I was unable to uninstall the font (Helvetica Neue), so instead here was my process. So far, it works! 1) Uninstall FontAgent Pro 2) Terminal: atsutil databases -removeUser 3) Reboot & reset params (reboot while holding command+option+r+p) –  ioTus Oct 19 '13 at 2:00

I had the same issue and narrowed it down to the HelveticaCY.dfont. After removing this from /Library/Fonts, the issue is gone.

Make sure to clear your font cache and reboot, of course.

UPDATE: and…it keeps happening again and again. A font cache deletion clears it up for about half a day, then bamf, it's back.

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  1. Open Chrome's PREFERENCES / SETTINGS
  2. Click on SHOW ADVANCED SETTINGS
  3. Look for WEB CONTENT => CUSTOMIZE FONTS
  4. You will see the SANS SERIF selected and in my case it was obviously the corrupted font
  5. Switch to another font like Helvetica Neue
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