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I'm experiencing a font issue with Helvetica Neue using Google Chrome Version 23.0.1271.101 on my Mac with OS X Lion 10.7.5

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Loading the same pages in Safari has no issue - the fonts appear normal as expected.

In Chrome, if I load Developer Tools and change the elements font-family the page renders correctly.

CSS specifying Helvetica Neue

body { font-family: 'Helvetica Neue',Helvetica,Arial,Sans-serif; }


CSS without Helvetica Neue

body { font-family: Helvetica,Arial,Sans-serif; }


To assure standard Mac fonts, in Font Book I selected File » Restore Standard Fonts... which did not solve the issue. There are no reported font conflicts in Font Book.

My system has Helvetica Neue installed:


Researching, I found a similar question here of Helvetica font only corrupted in Chrome on OS X; however, no solution.

How can I resolve Helvetica Neue font rendering issues with Google Chrome browser?

What version of Chrome? –  slhck Nov 26 '12 at 18:36
It's version 23.0.1271.91. –  Cofey Nov 26 '12 at 19:18
Chrome itself doesn't contain Helvetica. It utilizes the one contained in the OS. Reinstalling won't do anything. Your system font itself is corrupted. –  Cole Johnson Nov 26 '12 at 19:22
Any ideas why it works fine in Firefox and all other apps that use Helvetica? –  Cofey Nov 26 '12 at 19:25
They probably supply their own distribution of fonts so that OSs without the font requested could be used. –  Cole Johnson Nov 26 '12 at 19:30

3 Answers 3

up vote 3 down vote accepted

I've seen that happen before to a workmate. Removing the font and re-installing solved the issue. If you need assistance removing fonts from OSX and reinstalling follow this link


To clear the current user’s font cache, first quit all running applications (otherwise, you may see font oddities after using the command), then open Terminal (in Applications -> Utilities) and run this command:

atsutil databases -removeUser

If you want to remove the font cache for all users, use this command, and provide your admin password when asked:

sudo atsutil databases -remove

Once you’ve cleared the caches, you should stop and restart the ATS server with these commands:

$ atsutil server -shutdown

$ atsutil server -ping

It will take a second or two for the server to restart, but when it does, you should be good to go. If anything still looks odd, a logout and login should take care of any lingering issues.

credit: http://www.macworld.com/article/1139383/fontcacheclear.html

Uninstalling the font fallbacks in the font stack which makes text readable; however, reinstalling the font returns the issue as before in Chrome. –  Jason Sturges Jan 4 '13 at 18:13
@JasonSturges please check my answer edit –  Lorenzo Von Matterhorn Jan 4 '13 at 18:42
I was unable to uninstall the font (Helvetica Neue), so instead here was my process. So far, it works! 1) Uninstall FontAgent Pro 2) Terminal: atsutil databases -removeUser 3) Reboot & reset params (reboot while holding command+option+r+p) –  ioTus Oct 19 '13 at 2:00

I had the same issue and narrowed it down to the HelveticaCY.dfont. After removing this from /Library/Fonts, the issue is gone.

Make sure to clear your font cache and reboot, of course.

UPDATE: and…it keeps happening again and again. A font cache deletion clears it up for about half a day, then bamf, it's back.

  4. You will see the SANS SERIF selected and in my case it was obviously the corrupted font
  5. Switch to another font like Helvetica Neue

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