Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I am using windows 7 on 64 bit toshiba machine from more than a year. My machine is down from 4 days. What I suspect is "problem caused by windows auto update ran on 30th Dec morning.

FYI: I am using dual os, win and ubuntu. I have ubuntu and that is working fine, only windows has got issue.

Symptoms: 1. Login into windows, its taking time. desktop comes, gadgets doesn't appear. It keeps on looking for wireless connection. 2. when press windows start key or do anything task bar freezes. 3. when task bar freezes, the time display in lower right corner freezes too. 4. even pressing alt+ctrl+del , never works and i was forced to hard boot it.

What i did to fix it. 1. Restarted in safe mode, disabled startup items, like antivirus, skype and few other items. no use, the is still same.

  1. tried to restore windows from a restore point on 23rd Dec 2012, that too didn't work, it says couldn't recover.

I suspect this to be a windows automatic update issue.

Any guesses or solution fix this issue.

share|improve this question
    
1) Try and disable the wireless connection (from the hotkey). 2) Have you waited for the "freeze" to recover, for some time ? –  stamhaney Jan 2 '13 at 5:55
    
I did disable the wifi and then tried too, it didn't help. I gave it enough to recover from freeze, it didn't even after 15 minutes. yes it comes back but that is very slow. last night it took me 30 minuetes to disbale startup items using msconfig and restart but that didn't help too. Also I am using KasperSky antivirus and definition may be 1-2 days old. –  sudmong Jan 2 '13 at 5:57
add comment

migrated from stackoverflow.com Jan 2 '13 at 11:19

This question came from our site for professional and enthusiast programmers.

2 Answers

You can uninstall the recent update and see if it fixes your issue. Here is a link which details the steps :Remove Recent Windows Update

share|improve this answer
    
I'll not able to navigate to screen where I can remove the updates, its too slow. –  sudmong Jan 2 '13 at 11:26
add comment

Do you use Kaspersky? This is known to cause it:

http://forum.kaspersky.com/index.php?showtopic=251937

Several users reported that removing KIS fixed the slowness.

share|improve this answer
    
Yes, I am using kasperkey internet security.my version is internet security 2012 and the forum talks about 2013. This may be an issue, however I did try to start machine by removing it from startup list using msconfig.I'll try it once again. –  sudmong Jan 3 '13 at 4:18
    
Thanks, It looks like issue is with kaspersky only. From safe mode I did window restore to my second last restore point, restore completed successfully. How can I disable/uninstall it? from safe its not allowed and from normal mode, it remains in hanged state. Any suggestions? –  sudmong Jan 3 '13 at 6:20
    
use this tool: windowsitpro.com/article/tips/… it activates the Windows Installer service for safe mode. Now you can remove Kaspersky. –  magicandre1981 Jan 3 '13 at 10:38
    
Hi magicandre1981, I tried this, it didn't allow me to download this file in safe mode. Also I noticed that the file is preety old, not sure if that will work on Windows 7. –  sudmong Jan 4 '13 at 11:28
    
@sudmong the file still works –  magicandre1981 Jan 4 '13 at 19:07
show 1 more comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.