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I have this weird issue with HP Pavilion dv6700 Notebook, running Vista Home Premium. When a user is trying to get onto WiFi in the office, she sees the network, connects to it, but can't access the Internet (everyone else can). It's a WAP security enabled network.

I updated the wireless driver, as well as uninstalled the 3rd party WiFi management software. I am not really sure why it happens. And she can connect to the WiFi everywhere else, it's just in the office, she can't.

I should also mention, we updated the local hardware firewall and WiFi points. I tried changing the key, reverting back to the old key (she had a profile saved), removing the profile from her laptop and re-joining to no luck.

Please help!

Thank you!

share|improve this question
Is there anything like a RADIUS server or another provider managing authentication? – Dave M Jan 4 '13 at 16:56
@DaveM Nope, no RADIUS server nor another provider managing authentication. – George Jan 4 '13 at 17:49
Do ipconfig. Can you ping the gateway? Are you getting DHCPed properly, and are you getting DNS servers? – Bigbio2002 Jan 8 '13 at 17:32
try manually setting the ipv4/6 configuration instead of waiting for dhcp – Lorenzo Von Matterhorn Jan 8 '13 at 17:33
Like Znau said, hit Start, Run, type cmd to open a command prompt, and then type "ipconfig /all" without quotes, look for the ip address on the WiFi interface, if the IPv4 address starts with then DHCP is failing and the computer is assigning itself an IP. You can statically set an IP on the interface, or you can try typing "ipconfig /renew" so hopefully the WiFi interface asks the DHCP server (assuming it is the router) for a new IP address to automatically be assigned. – j_bombay Jan 8 '13 at 18:36

I'll be plain but a bit cruel twards HP. I own a DV 6000. This laptop came with Windows XP preinstalled several years ago and after a format the Wifi card NEVER again worked in windows again (tested XP and vista). Some time after i tested in linux and it worked; i tought it was dead for good. Then, i made a RAM upgrade (from 1GB to 4GB) and tried installing Windows7 trial: i was surprised when the wifi lights were on again and i could access the internet again after hours and days of trying .vbs script files and registry tweaks.

summing things up: Try adding a partition using windows 7 even if trial. or booting from another drive. Windows probably is the culprit, screwing HP wifi.

share|improve this answer
It's a remote user, so I am not sure it would be doable in a near future at least – George Jan 8 '13 at 23:38
good point indeed, now i read the question once again. – Lorenzo Von Matterhorn Jan 9 '13 at 0:23
Personally, I would have loved to blow it up and install pro version without any of that add-on soft, but can't... – George Jan 10 '13 at 21:16

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