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I've recently got a new computer, and was tasked with some basic configuration.

I've created 4 accounts, all of them administrators.

On one of them, I've created taskbar and desktop shortcuts for Word and PowerPoint.

When I tried to do so on the second account, I've successfully got to the Word and PowerPoint shortcuts via the start menu search, but when I placed them on the desktop: their icons disappeared (they weren't actually gone, but the images were replaced by the default icon which appears when Windows cannot find some image).

On the third account, I couldn't even find Word nor PowerPoint. I can, however, find the rest of Office (Outlook etc). But Word and PowerPoint seem to be gone.

Why is this happening? How can I fix this?

And it is a genuine Windows copy, but I wasn't the one who installed it.

The OS is Windows 7 Professional.

Note: I can still actually use the programs if I navigate to them manually (C:\Program Files (x86)\Microsoft Office\Office12).

Note: The original account still has the shortcuts and is able to find them.

share|improve this question
How did you create the shortcuts? – ernie Jan 4 '13 at 17:04
1. Open the start menu, 2. Type in "Word", the program appears as the first result, click and drag onto the desktop. I thought that I might have deleted the shortcut by doing that, but no, when I search for it on the initial account, it's still there. – jcora Jan 4 '13 at 17:06
All of the accounts are new? I've often found that broken file associations for system files (.lnk, .exe, etc) are due to corrupt profiles. – Josh Jan 4 '13 at 18:14
@Josh, actually no. There was a preinstallation on the PC, with one account (the one on which everything works) as an administrator. I've added three new ones. – jcora Jan 4 '13 at 20:00
up vote 1 down vote accepted

Check the property of the source icon being copied to the desktop.

Is the shortcut a file ending in .lnk? ( hidden suffix must be enabled in explorer)

Is it a GUID # like {WXYYZZZZ-6000-11D3-8CFE-0050048383C9} ? << MOST LIKELY <<<

The desktop properties are defined in desktop.ini and also the GUID may not be registered { in the registry}

The fact about win7 registration is irrelevant

Is MS Office Registered and installed correctly?

The best way to create a shortcut to the desktop from the executeable files or the .lnk shortcuts GUID have special properties which may be included in desktop.ini but requires more explanation.

e.g. "C:\Program Files (x86)\Microsoft Office\Office10\Shortcut Bar\Office"

  • Select with mouse the above quoted folder ((ctrl+v)
  • Copy the above including quotes
  • Press on kbd. Win+R (run) >> Ctrl+v (paste)
  • and change 10 to the relevant number of Office installed e.g. 11, 12....
  • {enter}

  • select one or more applications with mouse (Ctrl+ left click) in Shortcut bar folder

  • press right click {Alternative click}
  • choose > Sendto> desktop {left click}


share|improve this answer
This isn't actually an answer, it should be a comment. (Also it's very hard to read due to a complete lack of punctuation in the first paragraph.) – jcora Jan 4 '13 at 17:03
And to answer your question: I have no idea. They actually seem to be taskbar shortcuts, as I can no longer see them on the desktop. And Windows doesn't allow me to inspect those. Neither does it allow me to navigate to the shortcut's supposed location: the shell says the directory isn't there and the Explorer doesn't see it either. – jcora Jan 4 '13 at 17:05

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