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I've just upgraded to Windows 8 (from XP) and re-installed my copy of Office 2007. Now the common shortcuts (Ctrl-Z, Ctrl-C, Ctrl-V etc) don't work in Word, however other shortcuts (Ctrl-P) are fine.

These shortcuts do work in other applications (such as Chrome) and they even work in other office applications (PowerPoint).

When I go into the customize shortcuts option in Word I see that EditPaste command has Shift-Insert shortcut and I can add Ctrl-V but I can't find Undo and Redo.

BTW I'm using a Hebrew version of Office (I don't know if this is relevant).

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It is a bug and happened to me. When you use dual input of languages then if word is opened and the default keyboard input language is not english, it messes all shortcuts making it difficult to change them all. Just change the default language (move up) to english, close Word 2013 and reopen it. Stupid bug. Hope they fix it soon. –  dtakis Aug 16 '13 at 17:05

6 Answers 6

up vote 13 down vote accepted

At last after a lot of searching on the internet i found the problem.

It is with the regional setting of the keyboard language that is selected. It is not about the version of Microsoft Word this problem will be happened in all versions from 2003 to 2013

The problem is when I choose Arabic Keyboard and open Microsoft Word all shortcuts (Ctrl + C, Ctrl + V, Ctrl + Shift + F, ... etc) will be changed.

And when I choose English Keyboard and open Microsoft Word all shortcuts work normally and it won't changed if you change keyboard language after opening Word.

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That's amazing! How did you find this? –  Motti Oct 14 '13 at 17:33
You should signal this bug to Microsoft. –  harrymc Oct 14 '13 at 19:02
I choose english-US keyboard, open word and have the same issue, so this is not the case for me. Problem lies in something else. –  maks Dec 2 '13 at 22:45
No, this answer does not solve the problem. –  Dima Nov 28 '14 at 15:56

Go to Word options → Customize → Keyboard shortcuts (customize) → Categories → All commands.

At EditCopy or EditRedo or others Press new shortcut key and press Assign.

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Or instead of reprogramming individual commands, click "Reset All" (within "Customize Keyboard window") - worked for me. I guess it has to do with installation of additional languages or specific programs that mess up the settings, thus - reset. --anonymous user –  soandos Dec 5 '13 at 5:52

Motti, I'm having the EXACT same issue with Hebrew Word 2010 and my newly installed Windows 8 (installed during the snow day!). When I went into the customized shortcuts, I chose to save these settings for THIS file (rather than for Normal, which always seems to give me trouble). Then it worked, and not just in that file!

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The post Is it possible to make a custom shortcut to “undo” in Word 2013? has this answer (that I didn't test and in any case I don't have your version of Word):

  • Right click on the ribbon menu. Select Customize the Ribbon.
  • Select the Customize Ribbon category on the left side column.
  • Go to the right side column (main tabs) then select a tabs category of your choice (e.g. Home) and click on the New Group button
  • Use Rename to name it Undo Redo, then in the drop-down menu Choose commands on the left, select All commands.
  • Find the command named Undo and click on the button Add.
  • Do the same for the Redo command.
  • DON'T CLICK on the Customize button yet. Just hit the OK button of the window
  • Again right-click on the ribbon and select Customize the Ribbon.
  • Now you can click the Customize button next to the title Keyboard shortcuts, then select the Home tab (left column) and find the EditUndo command on the right column.
  • Select it and click on the text area under the "Press new shortcut key" title. Press Ctrl+Z on your keyboard and then click the assign button. Click the Close button on this window, then the OK button.
  • Do the same for the EditRedo command and assign the Ctrl+Y shortcut.

This answer can also be extended to other problematic shortcuts.

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Sounds promising. I will check this today. –  Adam Matan Mar 17 '13 at 6:27
Will do my best, still at work... –  Adam Matan Mar 17 '13 at 14:17
@AdamMatan I see you gave this answer a bounty, you may be interested to see the answer I just accepted which solves all shortcuts in a fell swoop. –  Motti Oct 14 '13 at 17:35
@Motti: The answer you accepted means a bug in Word when started with a non-English keyboard and should be signaled to Microsoft. My solution is more cumbersome, but will work with all keyboards. –  harrymc Oct 14 '13 at 19:02
@harrymc You're right, I will report this. –  Motti Oct 14 '13 at 19:58

I see same problem with Windows 8 Ent & MS Word 2013 Ent.

I do following: 1. Regional settings - all needed settings for Bulgarian , Keyboard for English-US, Default input - English-US. 2. Install Proffing Tools for Bulgarian Language 3. Restart MS Word 2013

That's it - shortcuts work Ctrl-Z, Ctrl-C, Ctrl-V, Ctrl-X .

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how does language pack installation solve the ctrl shortcut keys –  BlueBerry - vignesh4303 Oct 8 '13 at 9:34

Most probably, your version of Word has some "custom" shortcuts like that, overwriting basic stuff. Pretty weird that the basic Ctrl-C/V things won't work, but such problems aren't unheard of. For example, I do Ctrl-Alt-, for the character "<", but in Word, this is "font size down" or something like that, so I have to disable that shortcut or I can't type the character.

If you're looking for Undo and Redo, well, it's hard to say since they translate most things in the software, but in my French version, when looking at all commands in the shortcut customising dialog box, they were named "ÉditionAnnuler" and "ÉditionRétablir", which would be "EditUndo" and "EditRedo" in English, I guess. Look for whatever the usual "Edit" menu is in Hebrew and you should find it.

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The same version of Word works well for the other user on my computer. –  Adam Matan Mar 15 '13 at 17:46
Do you value your Windows account settings particularly? You could try to make another account, move your files over and delete the old one. –  Ariane Mar 15 '13 at 18:16
It will be the last resort. –  Adam Matan Mar 17 '13 at 7:51
Or how about you transfer over another user's Office / Word settings only? You'll lose all of your personal settings in Office software, but you'll keep the rest. To do that, you would browse to C:\Users\<You>\AppData and, inside every folder (Local, LocalLow and Roaming), find every Office-related folder and delete them. For example, in Roaming\Microsoft, there is \Office\ and \Word\ (for me at least). Then you would copy over these folders from another user account who doesn't have the same issues. Make sure you get them all. –  Ariane Mar 17 '13 at 18:56
Oh yeah. Don't forget to make a backup. It's easy to mess up when playing with hidden files. Wouldn't want you to have to reinstall Office, now. –  Ariane Mar 31 '13 at 19:59

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