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I installed Windows 8 and I was working with it 3 hours ago... I shut it down, and after a while I turned it on again, but the huge difference is that is I can’t log in anymore, I got BSOD and this error:

your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we'll restart for you.

When I got this error I tried to solve it by using some options that Windows 8 gives me, but unfortunately they didn’t work. I installed the new Windows but the problem wasn’t solved. What should I do?

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What are the "options that Windows 8 [gave you]" that you used? Also, when did the BSOD occur, before the login screen, or after you tried to login? –  K.A Jan 17 '13 at 18:32
    
umm, options such as automatic repair and restore PC or reset it,these are what i meant –  mohammad amin.MR Jan 17 '13 at 18:54
    
copy the folder C:\Windows\Minidump to the desktop, zip it, upload it to your SkyDrive, dropbox or other service you sue and add a link here so that we can look at the Dumps with Windbg. –  magicandre1981 Jan 17 '13 at 19:47
    
@mohammad amin.MR have you uploaded the dumps? –  magicandre1981 Jan 20 '13 at 7:12
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1 Answer 1

Try this:

  1. Run Win8 in safe mode (here's how)
  2. Run msconfig > Services tab > Check Hide Microsoft services > Turn all off
  3. Startup tab > Turn all off
  4. Reboot

If that helps, run msconfig again and try turning on services and startups one-by-one (reboot after each one). This way you should be able to check what's causing the problem and get rid of this.

Also you may want to check logs under the safe mode to see what's the problem.

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