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I'm trying to help with a case where Refworks citations are integrated to an MS Word (Office 2010 with Windows 7) document with Write-n-cite utility (version 612?).

Citations seem mostly to work but every now and them, part of the citation is automagically lost (journal name, number & pages).

No idea what could be the reason... except for not using LaTeX & BibTeX.

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Can you press ALT+F9 to toggle field codes and check the fields of the incorrect citations. Are they different to the normal ones? –  Adam Jan 23 '13 at 22:39
    
I asked to check this and there were no clear differences between problematic and "normal" citations –  touko Jan 29 '13 at 20:31

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