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I ahve been experiencing extremely slow download speeds for several months now and nothing seems to be working to resolve it. Our router status page states that the downstream connection sped is approximately 4000kbps. When I do speedtests with the BT speedtester I get mostly around 0.35 to 1.25.

Is there anything that can be done, as it's awfully difficult to use.

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closed as too localized by techie007, 8088, Keltari, Dave M, Tog Jan 27 '13 at 20:55

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What do your ISP says when you contact them? –  That Brazilian Guy Jan 27 '13 at 15:27
There's a chance your cable modem (or whatever gateway device you have) isn't working properly or that there's a problem elsewhere in your provider's network. As @ruda.almeida suggests, you should call your ISP, report your concern and see what they say. –  Nicole Hamilton Jan 27 '13 at 16:00
@ruda.almeida I have contacted them several times and I have sent them speedtests, traceroutes and pings and they didn't say anything about them. Should I be getting speeds closer to 4 if the router says that is the downstream speed? It's a Netgear N300 device, i'll swap it out for the one AOL sent ages ago and see what happens. How could I speed theings up between the router and the devices? –  rctneil Jan 27 '13 at 16:23
What is "BT speedtester"? –  That Brazilian Guy Jan 27 '13 at 17:02
"0.35 to 1.25" in what units? –  That Brazilian Guy Jan 27 '13 at 17:04
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1 Answer

Your speed is (maybe) fine.

4000kbps / 1024 = 3.9Mbps.  (megabits)
3.9Mbps / 8 = 0.488 MB/s (megabytes)

With overheads your speed is somewhere near right if the BT tester is working in megabytes rather than megabits.

You don't mention what tester you used so I can only assume this is the case. "bt speed test" brings up about 5 or 6 testers all run by BT.

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