Is there solid guidance out there concerning the management of Microsoft Word in corporate environments where documents must conform to a standard look and layout?
How to manage Normal.dotm (eg. centralised single copy versus per-user writable).
How to create document templates that dont depend on Normal.dotm so changes to normal.dotm never override changes in custom document templates.
In our environment, Normal.dotm is read-only and lives in the WorkGroup Templates network file share. Some users have, for reasons unclear, a Normal.dotm file in their User Templates folder (or %APPDATA%\Microsoft\Templates folder; not sure if they're one and the same folder) which Word prefers to use.
The consequence of this is
They can push style changes into their Normal.dotm which no-one else can see, and word may do this silently so they're not aware it happened.
Documents look one way to them and another way to everyone else, thus are not universally the same for all users.
Trying to get Word documents to look the same seems impossible because of the way Word works with the Normal.dotm file, but you may know different.
Advice and links to authoritative docs on how Styles, Templates and Normal.dotm really interact all gratefully received. The MS documentation is mostly hopeless, but you may know different.
Finally, although our environment uses Word 2007 and we are piloting Word 2010, I've no reason to think the issues re Styles, Custom Templates and Normal.dotm would be different in any word version, but you may know different.