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When I insert certain document covers in Word 2010 (64-bit) the program freezes. I then have to end the process, relaunch Word and then use the recovery version of the document in order to continue working on it.

Strangely, some document covers insert fine - for example, Austin and Contrast. Others cause Word to freeze - for example, Sideline and Stacks. It seems unusual that the earlier covers to choose from work fine, whilst the later ones do not.

I'd prefer to find a way to remedy the problem, rather than continue to live with it.

How can I determine what is causing the issue? The only information I can see in the Windows Event Viewer is this, but it doesn't mean anything to me:

Fault bucket , type 0 Event Name: AppHangTransient Response: Not available Cab Id: 0

Problem signature: P1: WINWORD.EXE P2: 14.0.6129.5000 P3: 5082f340 P4: unknown P5: unknown P6: unknown P7: unknown P8: P9: P10:

Attached files:

These files may be available here:

Analysis symbol: Rechecking for solution: 0 Report Id: db33af10-794e-11e2-a6a0-c0cb38bb889f Report Status: 1

I have tried starting Word in Safe Mode, however, cover pages are not available this way. I have also disabled all plugins and templates, to no avail.

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Check the Windows Application and System logs and see if any useful details there as a start –  Dave M Feb 3 '13 at 20:36
    
Try booting up in safe mode and see if you can insert the cover. If it works in safe mode then there might be a shell extension or something else causing the crash. –  Adam Feb 17 '13 at 22:15
    
Unfortunately, cover pages aren't available in safe mode. I've updated the description to include new information, however. –  James Mar 15 '13 at 13:15

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