Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Over the last several weeks, when I start up my Acer Netbook with Windows 7 starter, the first screen with the enter password box is loading up about an inch too low. As a result every screen winds up being too low ant the bottom of every page gets cut off and I can't scroll all the way down.

At first I would get this problem every once in a while, now it is happening constantly. Once in a while it will start up in the right location

The people at Microsoft says it is a problem with the operating system and offered to fix it at a substantial cost since the warranty just expired, of course. I also chatted with the manufacturer who suggested the problem was (a) corrupt file(s). I listened to their suggested solution and formatted the hard drive back to factory default condition. for a minute it looked like I solved the problem as on the first couple of start ups the problem was gone. But soon after attempting to restore my files the problem came back and I still have it.

I would appreciate any suggestions you may have, as this problem with the cut off screen is affecting my ability to work.

share|improve this question
Do you have the latest graphics drivers installed from Acer? Can you boot into safe mode and see if the issue persists with the base VGA driver? – Karan Feb 5 '13 at 19:53

This sounds like a multi-step problem.

First way of fixing it:

  1. Reformat the hard drive again (a pain, I know).

  2. Reload every piece of software/data on one piece at a time.

  3. Repeat step 2 until you notice the screen issue.

  4. Logic would lead one to believe that the previous piece of data is where the issue is arising from.

Second idea I had:

Maybe it's an issue with your display/monitor. I know you're on a laptop, so I don't know any way to figure this out, but on stand-alone's they have the "Auto Focus" which helps when the graphics get moved off screen.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.