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My computer hangs at random on multiple occasions and on different OSes today, requiring me to hit the reset button. I suspect it could be a memory problem and did a memtest with memtest86.

It went through two passes with no errors. Is that enough, or do I need to run through overnight until I see an error?

What if it is a motherboard or CPU issue? How do I know without getting a new motherboard?

System Specifications:

  • Memory: 2.0GiB
  • Processor Pentium(R) Dual-Core CPU E5300 @ 2.60GHz x 2
  • Motherboard: ASUS P5KPL-AM EPU
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To help troubleshooting in general, could you post your system specs? –  Marcus Chan Feb 7 '13 at 9:58
    
@MarcusChan, is that sufficient? –  Question Overflow Feb 7 '13 at 10:05
    
Once is actually sufficient –  Ramhound Feb 7 '13 at 12:09
    
You've probably gotten this figured out by now, but next time take a look at the kernel log on Linux after it hangs. That will give you an idea of what is going on. –  scottkosty Jul 16 at 15:24

7 Answers 7

At work we usually left the machines running over night, but in all fairness, every time I've been able to show a memory problem with memtest it has been within seconds of starting it.

I've never seen a machine do 1 full pass to fail on one the following. (Not that it is necessarily impossible, just to show that it is rare.)

I used to work in a computer shop where we started memtest on new machines on a more or less daily basis.

Without enough info to really say so I'd still guess your problem is likelier an over heating or bad driver one.

Since you've tried more than one OS the driver part seems unlikely. Unless you've for example only tried different windows versions that use the same driver.

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I've run memtest and seen 6 passes with no errors, with 4+ errors per pass after that. I normally just run 3-4 passes, but it's certainly possible to miss errors by doing just a couple of passes. I'd imagine that some errors only pop up as the memory modules heat up, thus causing problems with memory running at a high voltage.

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Given that, after one pass, it displays Pass complete, no errors, press Esc to exit, I always assumed that's sufficient.

enter image description here

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1  
Err, if that is really the case, wouldn't memtest automatically stop after one pass instead of allowing us to carry on testing forever? –  Question Overflow Feb 14 '13 at 2:54
    
@QuestionOverflow: I don't know, would it? –  Oliver Salzburg Feb 14 '13 at 12:02

Testing can not prove the absence of bugs, only their presence

Memtest is great for finding errors in RAM. The rate at which is find errors is by necessity inversely proportional to how broken the RAM is. The more broken it is the faster it finds errors.

90% of the time, if the RAM has a problem, memtest will find it within 10 seconds, 99% of the time, one pass will be enough to find the issue. The longer it takes to find the issue, the more subtle it is and the less likely it is the cause a problem with your PC (but you should still get new ram if you get even one error)

As the your computer is crashing quite frequently and you have run a few passes, It's probably not your RAM. As a next step, you should test you hard drive and then CPU with a tool such as Ultimate Boot CD or Hiren's. (Most modern BIOS's also have a built in HDD testing feature)

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I do one pass to see if there are any obvious errors.

If there is an error no more passes needed.

If the problem with the computer is strange i let it go overnight or over day for ~10 hours just to be sure.

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http://hcidesign.com/memtest/manual.html

100% coverage represents one full pass of testing your memory. In general it is better to run multiple passes. Here are three typical lengths of testing you might use:

  1. Test until 100% coverage (a quick test to make sure your RAM is functioning reasonably)
  2. Test for 1 hour (this will catch everything except intermittent of errors)
  3. Test overnight (recommended; your computer is not doing anything else at night anyway, why not be absolutely sure your RAM is good?)
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I have seen RAM pass the first 6 passes of memtest and then fail subsequent passes, and when running a Linux OS with that RAM would see locking up after a 6-8 hours. Other RAM on the same motherboard ran fine, so apparently the failing RAM was temperature sensitive.

When I suspect a RAM problem (e.g. Dell computers with diagnostic lights) I run memtest on one RAM module at a time in the first slot for 8-16hrs. If it passes that confirms both that slot and RAM module are good and I can (more) confidently use that slot to test other RAM modules.

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