Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I'm trying to setup Zimbra Desktop for one of our users here. No matter what I try it doesn't accept the username I put in.

I've tried:





(first.last as in their email address before @)

It also didn't like our wildcard cert at first so I had to force accept it, but I can't get it to auth. I'm trying the "Microsoft Exchange IMAP" and regular IMAP, neither seem to authenticate. I can't find any logs just yet which show how auth is going on the host.

What am I doing wrong here?

share|improve this question

migrated from Feb 21 '13 at 22:44

This question came from our site for professional and enthusiast programmers.

up vote 1 down vote accepted

So I have discovered a few things:

a) it helps to turn up the logs for IMAP

b) When your pre-windows 2000 login for an account does not match your exchange alias (all can be found in a domain user account profile) you need to use the following method to login:


I did not need to use a FQDN, I could just use the short name of the domain. In our case our domain logins differ from exchange aliases. So far as I can tell, but I cannot test, if your pre-2000 login and exchange alias match, you should be able to login with


This resolved my issue right away.

share|improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .