I recently bought an audio interface (Presonus Audiobox USB) and had trouble installing it on my computer. At first, I thought the problem came from the sound card itself because the drivers didn't seem to be compatible with Windows 8.
Now, I tried to plug my Samsung Galaxy S3 in it today and I was surprised to see that the process was exactly the same, so I'm thinking the problem could be due to either my Windows setup or my hardware.
Basically, when I plug a device (either the sound card or the phone), it starts installing itself like it normally should. After a few seconds, the installation window disappears without any error message. After checking the device manager, it seems that the device is not properly installed (Code 1 error, not configured correctly).
In the case of my Audiobox sound card, I can't even install the official Presonus drivers after the Windows 8 installation has failed, the only error message I get is that "something could not be executed" (even in compatibility mode).
Where could this problem come from? Is it due to my USB port drivers? Is it a Windows 8 issue?
I have to add that all my USB ports (2xUSB3 + 2xUSB2) seem to work perfectly fine when plugging a keyboard or mouse for example.
Any hint on solving this would be greatly appreciated. Thanks a lot !
Here are the specs of my laptop :
ASUS N55SF Windows 8 Pro 64-bit (initially Windows 7 with ASUS bloatware when I bought it) Intel Core i7-2670QM CPU @ 2.20Ghz 6,0GB RAM