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We have a windows xp machine running IE8, if it tries to download files the download either sticks @ 0% and nothing happens - no error, no progress bar - as if the download isnt starting at all.

Sometimes (on tiny files) the download will shoot to 99% then stop dead, again, no errors, no file written etc.

We have tried the following already:

  • index.dat was deleted by logging off, rebooting, logging back in with a different user and deleting the index.dat of the user having the problem.
  • Full IE reset – still didn’t work
  • Putting an example site in Trusted Sites – still didn’t work
  • Un ticking read-only on all temporary folders – still didn’t work
  • Uninstalling IE8 and reverting to IE7 works in the sense that downloads work once again however re-installing IE8 afterwards just restored the problem and downloads are now broken again?
  • Tried turning off ESET realtime protection - still didn't work

Running out of ideas - am i missing something obvious?

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Can you temporarily uninstall Eset, then reset IE (again), reboot and see if there's any change? – Karan Mar 8 '13 at 9:08
    
2 questions: 1) do other browsers download ok?; 2) when creating new Windows user does it work? – Lizz Mar 9 '13 at 5:48
    
@Lizz Other browsers work fine, as i say, it works if you uninstalled IE8 and revert to IE7 - other windows accounts i'm not sure about, i'll test this on Monday (it's a remote machine that i have limited access too) – HeavenCore Mar 9 '13 at 15:27
    
any luck w/other accounts yet? – Lizz Mar 21 '13 at 4:01
    
@Lizz Apologies Lizz, forgot to come back and update this - The machine in question was on a heavily locked down wan (whitelist only) and couldn’t access Windows Updates, we put the PC on a different break-out, ran windows updates and the problems all went away - very strange! Other accounts had the same problem :) – HeavenCore Mar 21 '13 at 10:26
up vote 0 down vote accepted

We never found the root cause for this. The machine in question was on a heavily locked down wan (whitelist only) and couldn’t access Windows Updates, we put the PC on a different break-out, ran windows updates and the problems all went away - very strange!

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