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My Asus G51Vx originally had one hard drive, a 320 GB drive. The laptop came with Windows Vista and I replaced it with Windows 7.

Later I opened it up, voided the warranty, and installed a second 500 GB hard drive, and I left Windows 7 installed on the 320 GB drive. After a while the 320 GB drive proved to be too small, so I did a backup of both drives with Acronis True Image 2013 to an external hard drive. I got a new 1 TB drive for the laptop and restored the image of the 320 GB drive to the newer 500 GB drive, and restored the original contents of the 500 GB drive to the 1 TB drive.

The files all came back intact, but I'm now having some strange issues with my hardware. Several devices in the device manager are showing up with little yellow road signs by them, and are reporting the following error:

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

These include the following devices:

  • High Definition Audio Controller
  • Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00 GHz (twice for both cores)
  • Base System Device
  • Microsoft Virtual WiFi Miniport Adapter

I read in step 2 here that this issue is sometimes caused by swapping out hardware, but "Undo the change if you can" isn't really what I want to do, I don't want to put the old hard drive back in. So how can I get my laptop working again without putting the old hard drive back in? (Or is that not what they mean here?)

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1 Answer 1

Try reinstalling the drivers if you can get your hand on the set-up files. They could exist in a folder called SWsetup in the root of your local disk (C:).

If you don't have this folder, you could get it from a friend who owns the same (or a very similar) model of your laptop, especially if it came with a preinstalled version of Windows 8. Or you could download the drivers individually from the hardware manufacturers. Point remains, you'll need to reinstall the drivers that are missing...

Here's another option. I'm not sure it will work, but try it. Right click on your computer icon and select "Manage". Switch to the "Device Manager" tab, and search for the malfunctioning hardware, right-click and select update drivers. Select the option that searches for drivers online and wait for the PC to do its thing.

This is pretty unprofessional advice, but I think it should work.

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Yeah I ended up just uninstalling the devices and restarting my system. All but one of them installed correctly. "Base System Device" I believe it was called. Sounds like Windows doesn't know what it is...but it's probably the driver for the IR port, that thing never worked right. –  leeand00 Mar 9 '13 at 16:45

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