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How do I get past this when configuring an account in Thunderbird? I want to have separate SMTP and IMAP servers. So far I've found Thunderbird much harder to use and configure than Outlook Express.

imgur

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  • This is probably because either your IMAP or SMTP connection is not encrypted, and this presents a security risk you may want to resolve. Can you edit and add more details about the setup you are using?
    – Paul
    Mar 13, 2013 at 9:56
  • No, it gives a different error for that. They are encrypted, and forced to use SSL.
    – Chloe
    Mar 13, 2013 at 10:00
  • Oops, yes, that looks like a bug, the "Done" is disabled right? What version are you using, there was a bug before that did this, but perhaps too rarely to get resolved. If you Change Settings go to advanced, and configure manually does it do the same thing?
    – Paul
    Mar 13, 2013 at 10:14
  • Version 17.0.3. When I click Change Settings, it just dismisses the dialog and goes back to the wizard.
    – Chloe
    Mar 14, 2013 at 20:34
  • It ended up corrupting my email accounts. I ended up with two accounts with the same name, and could not change the name or delete them! I had to manually edit prefs.js and delete anything new. I tried it again and not sure at which point, but it silently added an account in Tools > Account Settings. Then I was able to tweak it from there.
    – Chloe
    Mar 14, 2013 at 20:36

2 Answers 2

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As requested,

It ended up corrupting my email accounts. I ended up with two accounts with the same name, and could not change the name or delete them! I had to manually edit prefs.js and delete anything new. I tried it again and not sure at which point, but it silently added an account in Tools > Account Settings. Then I was able to tweak it from there.

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What worked for me was what I found in another forum: it happens when you configure your second account and choose to use the same SMTP server you already configured for the first.

Try configuring a new SMTP server with the same parameters as the existing one.

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  • Adding a reference link or additional information would be helpful
    – Enigma
    Oct 27, 2014 at 18:41

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