My laptop used to work fine. My girlfriend was moving to California for a month, so I gave it to her to take with her. It worked fine the day before she left. Once she got there, it wouldn't work. However, she was staying with her sister who was using WEP and refused to switch to WPA, so I suspected that was the issue or that she was giving my girlfriend the wrong passcode.
Now she's back, and the laptop is definitely broken. I am able to "ping google.com", or any domain for that matter, and it resolves just fine. Tracert works as well with any domain, so I'm pretty sure it's not a DNS issue. I've tried pointing the browser to the IP address that showed up when I pinged google.com in the command prompt. I tried:
ipconfig /release
ipconfig /renew
netsh winsock reset
However, since I reformatted and tried a USB WiFi card, and the problem is still exactly the same, I'm beginning to believe it's a motherboard problem. It's an "ASUS N61JQ-XV1". It's taken a few falls in its days, mostly from the top of the bed onto the carpet, nothing major, and it has always worked fine after. I'm wondering if it was just barely still working when I sent her off, and it got jarred around on the plane or something and finally broke. However, it's strange that pinging works fine but not the browser, or any Windows program for that matter.
Here's the result of ping, tracert, and ipconfig /all:
ping:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Brett>ping google.com
Pinging google.com [74.125.224.200] with 32 bytes of data:
Reply from 74.125.224.200: bytes=32 time=23ms TTL=56
Reply from 74.125.224.200: bytes=32 time=24ms TTL=56
Reply from 74.125.224.200: bytes=32 time=23ms TTL=56
Reply from 74.125.224.200: bytes=32 time=24ms TTL=56
Ping statistics for 74.125.224.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 24ms, Average = 23ms
tracert:
C:\Users\Brett>tracert google.com
Tracing route to google.com [74.125.224.200]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 18 ms 10 ms 10.128.16.1
3 8 ms 17 ms 9 ms 172.21.1.70
4 23 ms 15 ms 13 ms 70.169.73.66
5 10 ms 11 ms 14 ms mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
6 23 ms 24 ms 25 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 25 ms 23 ms 23 ms 72.14.215.221
8 23 ms 24 ms 28 ms 209.85.248.185
9 27 ms 22 ms 23 ms 72.14.236.13
10 32 ms 24 ms 23 ms lax02s02-in-f8.1e100.net [74.125.224.200]
Trace complete.
ipconfig /all:
C:\Users\Brett>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Brett-ASUS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 74-F0-6D-A9-5F-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 48-5D-60-3A-B6-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9b2:3383:74ca:6a0b%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, March 23, 2013 12:33:18 PM
Lease Expires . . . . . . . . . . : Sunday, March 24, 2013 12:33:20 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 222846304
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-DF-18-19-20-CF-30-4A-7C-F6
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
Physical Address. . . . . . . . . : 20-CF-30-4A-7C-F6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{6554A3E0-2B38-40EF-8710-AB2817229625}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:289d:37e5:bb1b:6fb(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::289d:37e5:bb1b:6fb%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{C945B74D-7506-4F78-92F0-62BDA7244A17}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Brett>