No TPM or TPM has problem

Question

I have a Gateway MT6728 laptop I was given if I could fix. When the computer boots I get a message indicating No TPM or TPM has problem. Does anyone know what this means. Apparently this problem occurred after browsing to a video on You Tube which I find hard to believe. Regardless, the OS will not boot and the bios seemingly fails to boot as well.

Answer 1

Edit as I missed the will not boot part-

I think this is a bog standard Windows will not load error. If you have Vista or 7, try inserting the CD, going to repair and doing a startup repair.

If this is XP, go to recovery console and type the following

chkdsk /R
fixboot

If these methods do not work, start a new question asking for specific help of repairing Windows, however it may be quicker just to reinstall.

Regarding TPM-

I get this on my laptop as well.

It is nothing to worry about, it simply means your laptop's BIOS supports TPM and your laptop does not have one.

It has either always been there and gone un-noticed, or the BIOS was recently updated to a version that supports TPM and it is alerting you now that it knows it doesn't have one.

TPM is used for encryption amongst other activities, if you do not know what it is, the chances are you do not need it.

Answer 2

Go into BIOS and disable or reset the TPM. If you can't get into BIOS, first Clear the CMOS using the jumper or button on the motherboard.

That should work, if it doesn't, then you are in trouble. You need to get the board to boot into BIOS before you can do anything like reinstall the OS. Make sure you board is stripped down to the bare essentials to allow it to boot.

Answer 3

Sounds like you need a BIOS update. But as we all know, it's easier to update if you can actually boot. Try resetting the BIOS first then hopefully you can boot and update.

Answer 4

Two possibilities:

1. Update your BIOS. Yeah, that's hard when you can't boot the PC.
2. Remove and reseat your RAM, and unplug and reseat all your drive cables. Half of all PC problems seem to be caused by a loose connection.

Answer 5

I did some research. TPM stands for Trusted Platform Module. WikiPedia has this article for those with an interest.

http://en.wikipedia.org/wiki/Trusted_Platform_Module

It's a special chip that first of all, uniquely ids your machine to anyone out there on the Internet with the brains to ask.

It has a secret ID (an RSA private key) burned into it.

Secondly, it allows someone else to decide what software and hardwaqre you may install on YOUR machine, among other Big Brother-ish functions.

It was supposedly designed with the idea of making using a personal computer a no-brainer, but as ever, there are (yeah right) "unintended consequences".

I have more studying to do on this subject, but at present it seems there is a problem with some hardware (the TPM chip) on the main board.

More and more, manufactuers seem to be DESIGNING their products to fail shortly after the warranty has expired. In my case only a couple of months after.

"They just don't mak 'em like they used to."

Answer 6

Get a new hard drive (it crashed) When you pull the hard drive it will go into BIOS.