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I have run the plesk auto installer: parallels_installer_v3.12.0_build120601.16_os_Ubuntu_10.04_i386 via ssh on my Ubuntu 10.4 LTS 32-bit server.

I get through all the steps, but when it has to start downloading the packages I get 500 errors and then the installer fails.

Get:2 http://autoinstall.plesk.com all/all Packages [912B]
Get:3 http://autoinstall.plesk.com all/all Packages [771B]
Fetched 23.6kB in 3s (6102B/s)
Reading package lists...

ERROR: Not found source for system packages (release 10.04) in APT software sources configuration:
Package files:
 100 /var/lib/dpkg/status
     release a=now
 500 http://autoinstall.plesk.com/debian/BILLING_11.0.9/ all/all Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.0.10/ all/all Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/ubuntu/PSA_11.0.9/ lucid/all Packages
     origin autoinstall.plesk.com
 500 http://ppa.launchpad.net/tarkus/ubuntu/ hardy/main Packages
     release v=8.04,o=LP-PPA-tarkus,a=hardy,n=hardy,l=PPA for Tom Liu,c=main
     origin ppa.launchpad.net
Pinned packages:

Just for some background, I upgraded from ubuntu 8.04 to 10.04 last night. Not sure why or how but plesk got removed somehow.

So this is me trying to reinstall it now.

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"So now I have managed to get the autoinstaller working by downloading the file and adding it to the server." What autoinstaller? Which file? What server? Please include the command you are running. –  terdon Mar 30 '13 at 15:49
Please see updated question –  Jamie Hutber Mar 30 '13 at 15:56
I have exactly the same problem and as it happens I also updated from Ubuntu 8.04 to 10.04. > Not sure why or how but plesk got removed somehow. I don't think this is the case. The errors of concern starts at the last line you posted: > 500 ppa.launchpad.net/tarkus/ubuntu hardy/main Packages release v=8.04,o=LP-PPA-tarkus,a=hardy,n=hardy,l=PPA for Tom Liu,c=main origin ppa.launchpad.net On my system I have similar errors, but many referring to "hardy" and "8.04". So I suspect that now that your OS is upgraded Plesk is still trying to refer to some old files via "8.04". –  Eugene van der Merwe Apr 17 '13 at 16:44
indeed, this is what i thought after digging around. You get any luck with fixing it? –  Jamie Hutber Apr 18 '13 at 9:30

1 Answer 1

It seems that after Debian/Ubuntu upgrades the Plesk keeps on referring to an old version of the OS files. In my case I had to replace all instances of hardy with lucid. At first I tried doing this in /etc/apt/sources.list but something kept on changing it back. The final solution was to change it in /etc/apt/sources.list.ai_back.

Here is the solution I found:

"After inspecting autoinstaller3.log again, I've noticed that the autoinstaller uses /etc/apt/sources.list.ai_back for apt-get. I've updated the entries in this file also to squeeze and now the autoinstaller is running again."

Reference: http://forum.parallels.com/showthread.php?258412-Internal-error-in-autoinstaller-after-update-from-lenny-to-squeeze-with-10-4-4

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