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Problem -

I can't get 2560x1440 high resolution to work on my Dell 27" U2713HM Monitor.

Details -

I have a Dell E6520 LAPTOP running 64 bit Windows 8. The highest resolution on the laptop is 1920x1080.

It shows 2 display adapters under Device Manager

  • Intel(R) HD Graphics 3000
  • NVIDIA NVS 4200M

I checked to make sure drivers for both are latest. In my task tray I have both Intel graphics and NVIDIA managers.

I bought a Dell 27" U2713HM Monitor to use 2560 X 1440 resolution. Installed the Dell Display manager, latest drivers etc.

Connected monitor using Dual Link DVI through my docking station.

I just cant get the 2560 X 1440 high resolution. It only gives me 1920 X 1080 on the monitor. I even tried the HDMI connection.

Is this because my laptop display card has max resolution of 1920 X 1080?

So in order to use a certain max resolution, the display card in my laptop needs to support it?

If I see 2 display adaptors in Device manager, does it mean I have 2 display cards?

How can I get the Dell 27" U2713HM Monitor 2560 X 1440 resolution to work?

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I have now solved this with a registry hack.. superuser.com/questions/119755/… –  Tom May 21 at 1:17
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3 Answers

up vote 4 down vote accepted

Both the Intel and Nvidia GPU seem to have a max resolution that is dependent on the connection type.

From Intel Graphics Reference and nVidia the max resolution:

  • Display Port: 2560x1600
  • HDMI/DVI: 1920x1080
  • Analog VGA: 2048x1536

The Intel link is less clear that HDMI and DVI are less than the DisplayPort but there are a number of other sources that claim this (here, here and here).

The specs to your laptop show that it only has HDMI out which appears to be the limiting factor. You would need to have a display port out on your laptop and into your monitor to use the larger resolution.

To answer your other questions:

  • Yes your max resolution will be limited by the max that the video adapters will support.
  • Yes you have two adapters but the OS is supposed to dynamically handle which one is used (see here, here and here)
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Look at this - "Can I get a list of resolutions that my Intel graphics support?". Just wondering how you found that Intel GPU only supports 1920X1080. Also, If I see 2 display adaptors in Device manager, does it mean I have 2 display cards (intel and NVIDIA)? How do I use display port in multi-mode ? Do you think the laptop uses NVIDIA adaptor for external monitors? –  Amit Phatarphekar Apr 10 '13 at 21:59
    
@AmitPhatarphekar added links and updated my answer. I think you are limited by the HDMI out. –  Brad Patton Apr 11 '13 at 0:56
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I'm using a docking station which has display port option. Just picked up a display port cable and wallah...it worked with Display Port. I'm getting the max resolution now. Appreciate the links and other information. Helped out. –  Amit Phatarphekar Apr 11 '13 at 17:02
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I've got a XP system on my Dell Latitude E6500 laptop with docking station. Both the laptop and docking station have DisplayPorts, but when I use a DisplayPort cable to the Dell Ultrasharp's DisplayPort, as advised by Dell Tech Support, the UltraSharp says there is no signal coming from the computer, enters power save mode, and blacks out, and the Found New Hardware Wizard reports, "Cannot Install this Hardware. There was a problem installing this hardware: Plug and Play Monitor. An error occurred during the installation of the device. "A service installation section in this INF is invalid." Before doing that, I tried the VGA cable that came with the UltraSharp, and it gave me a slightly better resolution of 2048 x 1152, but still nothing near 2560 x 1440. However, the Ultrasharp now refuses to work with the VGA cable; it just says there is no signal coming from the computer, enters power save mode, and blacks out...so the only connection currently working is the DVI-D cable that came with the UltraSharp, which provides only 1920 x 1080 because the laptop itself is only capable of DVI, not DVI-D. In my experience, it's virtually impossible to determine whether or not the UltraSharp will actually work at max resolution, before purchasing it. And when it doesn't work, Dell Tech Support is pretty feeble and ineffectual. If I find a solution, I'll post back here.

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Welcome to SuperUser. This seems like a new question, but you have posted it as an answer to an existing question. Please remove your answer and rewrite it as a new question. –  mtak Jun 17 at 11:48
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Update to my last post: While the DisplayPort cable didn't work when connected to my Dell Laptop docking station's DisplayPort, and while it didn't work if I connected it to my laptop's DisplayPort while the laptop was in the docking station, once I removed the laptop from the docking station and connected the cable to the laptop's DisplayPort and rebooted, VOILA, I finally got full resolution on the Dell Ultrasharp. Hope this helps someone else...it suggests maybe there's something wrong with the docking station's DisplayPort. No problem, I'll just not use it. Once you get the Ultrasharp displaying in full resolution, you will be a Very Happy Camper, so don't give up until you've tried all possible combinations. Good luck; hope this helps someone else!

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If this is an update to your last post, please use the edit link beneath your last post to add the information; do not post the information as another answer. –  BenjiWiebe Jun 18 at 1:10
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