I have a Toshiba computer, with a built in Blu-Ray drive. The system came with Windows 7, but I have updated it to Windows 8. The computer came with Toshiba Blu-ray Disk Player installed to play Blu-Rays, however it no longer works properly.
When I upgraded I followed the instructions that the manufacturer provided, installing all the necessary drivers and software (minus the unrelated and unnecessary bloat) that were required.
Now my disk drive works, it reads CD/DVDs fine, and I can even browse the file system of any disk including BDs. I can see no problem with the device, and I tried multiple disks that I can confirm are working. But when I try to play it, the player simply shows a black screen with no audio. The title/chapter lists are populated, as if it was reading the disk, but no media is played.
My initial thought was the player was out of date, so I went to their site and downloaded the latest version. No dice. So I tried a couple of other players. The trial for PowerDVD was able to play the disks, so I know it's a software issue.
Customer support was a bust. I've installed all Windows Updates, just in case they would fix it, no difference.
- Toshiba Qosmio F755-3D350 laptop
- Windows 8 Pro x64 (with Media Center upgrade).