I have a laptop computer, with a built in Blu-Ray drive. The system came with Windows 7, but I have updated it to Windows 8. I am now unable to play Blu-Ray movies. I know that Win 8 has no native BD movie support (nor DVD for that matter) but third partly players (not win media player/media center) can.
Prior to installing the new operating system I could play Blu-Ray movies in the manufacturers video player (Toshiba Blu-ray Disk Player). When I upgraded I followed the instructions that the manufacturer provided, installing all the necessary drivers and software (minus the unrelated and unnecessary bloat) that were required.
Now my disk drive works, it reads CD/DVDs fine, and I can even browse the file system of any disk including BDs. I can see no problem with the device, and I tried multiple disks that I can confirm are working. But when I try to play it, the player simply shows a black screen with no audio. The title/chapter lists are populated, as if it was reading the disk, but no media is played.
My initial thought was that the manufacturers player was out of date, so I went to their site and downloaded the latest version. No dice. So I tried a couple of other players. One failed completely, but PowerDVD was able to play it. Which means the problem must lie in the manufacturers software.
I have attempted to contact support, but I am having trouble getting through (and from past experience, I have zero faith in Toshiba customer support).
I wonder if perhaps there is a way to diagnose where the problem is exactly, I may simply be missing something that their website is failing to tell me about. Any ideas on a way to diagnose this?
For reference, my laptop is a Toshiba Qosmio F755-3D350 running Windows 8 Pro x64 (With media center upgrade). I installed all my windows updates, just in case they would fix it, no difference.