For about 5 days now, our Internet connection has been doing something unusual. These are the kinds of symptoms that usually indicate a bad network card, or something wobbly with a wi-fi router but this feels like a provider issue. I'd really appreciate any advice in the period between now and when we can get a technician to come out...
I have about 12 (sorry, I always lose count) devices on wi-fi (spread between 2.4Ghz and 5Ghz. I also have an Ubuntu machine connect directly to the router. Every device achieves great results using any of the various speed tests, even when connecting to servers in New York (we're in California). We get about 27 down and 5 up, which is good considering we're paying for 25/5.
My family started to notice about 5 days ago that streaming was sucking big time. Netflix would get to about 2 minutes into a movie and buffer. YouTube does the same thing, and the only way to get it going again is to click further down the timeline... until it hangs again. Altering the quality on YouTube makes zero difference. On top of all that, I've noticed that streaming from iTunes or iTunes Match is highly temperamental. Even Pandora quits halfway through songs and starts another song. Downloading anything from iTunes is useless, and even updating apps on my phone only successfully completes when I switch to 3G.
So, I gave it a few days hoping it was just a temporary glitch. These things happen occasionally, and we had a few days of slowness about two months ago. In fact, it was at that time that I decided to ditch our two aging wi-fi routers (8 and 9 years old!) and fork out for a Gigabit N900 router. The Asus RT-N66U has been fantastic from the start. I had a run-in with a terrible D-Link router that went back after two days, but I'm impressed with the "Dark Knight" (the corny name Asus gave their amazing router).
Well, tonight I decided to get serious about these weird problems. I started by trying to play a song on our Apple TV. No dice. It stopped at 2:12. The really bizarre thing was that when I played the same song on a MacBook and on my phone... it also stopped at 2:12. Then I decided to try a file download on Ubuntu. I picked an ISO image (763Mb) and noted that it stopped at 19.8Mb. I tried again with
wget. Every time, it quits as follows...
0% [ ] 1,979,094 --.-K/s in 15m 2s
Notice that the point where it stops is always at the 19.8Mb mark. Really bizarre. And trying on different machines ad platforms yields the same result down to the byte.
Cut to a quick speed test (one of many I've done these last few days)... 27.44Mbs down/4.80Mbs up.
Also, note that nothing has been changed on the router (and I know of nothing that would cause this). QoS is turned on. The only real change from the factory defaults is MAC filtering which has been set up since the night I brought it home.
So... great peoples of
superuser, is there anyone out there with insight into this oddity, or is this something that Comcast will have to figure out? Let me know if there is anything else I can provide. I just had to call Comcast three times before their system dropped me off at the right department so I'm a little on edge.
Edit: I switched out the Cat 5e cable from the MODEM to the router: no difference. :(
Just for fun, here are some more
wget results. Different ISO. Same stall point each time!
3% [ ] 32,324,829 --.-K/s eta 36m 37s 3% [ ] 32,324,829 --.-K/s eta 56m 12s 3% [ ] 32,324,829 --.-K/s eta 3d 2h
That last one is my favorite!