I have a client who has a computer they want to upgrade. They are unable to tell me the specs of this computer and they're not the type of person I could walk it through with.
Ideally, I'd like to send them an application (or a link to an application) which will generate a report telling me everything I need to know about their hardware and OS. It would have to be very easy to use. Ideally only two or three steps to generate a report.