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I want a call-out to have the line on the top of the text box, but it always snaps below when attached to a shape.

The callout will be inside the top of the shape in a white space area pointing to a line inside the shape above it.

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Finally found it. Don't use the ribbon, Insert, Diagram Parts, Callout option. Instead go to Shapes, More Shapes, Visio Extra, Callouts. Add a connection point (Home, Tools, "X" Connection Point) to any spot on the page/diagram/shape where you want the tail to attach. Do a Custom callout 1 and drag the yellow dot to your connection point. –  Rodney Beede May 8 '13 at 17:14

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Don't use the ribbon option Insert → Diagram Parts → Callout. Instead go to Shapes → More Shapes → Visio Extra → Callouts. Add a connection point Home → Tools → "X" Connection Point to any spot on the page/diagram/shape where you want the tail to attach. Do a Custom callout 1 and drag the yellow dot to your connection point

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