Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I recently moved to a new apartment and tried to set up internet with a Motorola Surfboard modem and Netgear router. My ISP is Time Warner Cable. Usually I just connect the router to the modem and then enter the router configuration to set up WiFi. However, I cannot access the router through any conventional means ( or [the latter being the usual way for Netgear]).

I think the problem stems from this: If I use ipconfig to discover my "default gateway" address, it is not a private address like 192.168.1.x, but it appears to be a public address with the prefix "69.201.176".

However, I'm not sure and I don't quite know how to diagnose the problem. I've tried searching around on the internet to no avail, and I've tried many more router login methods than the two I mentioned above.

Does anyone have any ideas as to how to troubleshoot this issue?

Thank you very much.

share|improve this question
Update: I managed to set up a wireless network by going to a device called "UbeeAP" in my network infrastructure settings and "configuring" it using the PIN 12345670. I've looked online, and I can't find much concrete information about what UbeeAP is. I also still cannot access the router configuration. – Bill C May 10 '13 at 3:47
up vote 2 down vote accepted

pretty sure you are connecting to another wireless network nearby. disable wifi, connect to your router with a hard line, and configure

share|improve this answer
yep, ive dont this before. even set a password on someone elses linksys router before I realized it wasnt mine. Thats why you should always change the password... – Keltari May 10 '13 at 4:11
Thanks guys. I think that's what it was. Very strange. – Bill C May 11 '13 at 18:25
In the future, you might try disconnecting the router from the cable modem. – Nevin Williams May 16 '13 at 16:24

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.