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I'd had my new laptop for a month and it had been working fine, when suddenly it said there was no internet connection (while I was using it). I checked the router, turned everything (laptop and router) on and off again but the laptop said there was no available connections. The other laptop was working fine. In desperation I refreshed the computer which (apart from taking ages), uninstalled my Kaspersky internet security and all of the Word software. It is a Windows 8 machine. I am a light user and don't download loads of stuff. It did the same thing yesterday, almost a month to the day after the last episode. Again, reinstallation of Word and Kaspersky was required. Does anyone have any ideas why this would keep happening?

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Process of elimination would say remove Kaspersky and see if this fixes the problem. – Travis May 14 '13 at 18:45
I've used it without a problem for years on a different computer - do you know of any other decent free security? The refresh says it removes any software downloaded hence Kaspersky and Word being removed. Does it make sense? – user224321 May 14 '13 at 19:15
@user224321 - Windows 8 comes with free security software. Why don't just try the suggestion. You don't even mention which version of Kaspersky your using. Kaspersky isn't free. – Ramhound May 14 '13 at 19:20
It is free for Barclays customers. It is 2013 version of home security. The security that came with it was a free trial version of McAfee. – user224321 May 14 '13 at 19:24
Skip Kaspersky and McAfee. Microsoft Security Essentials is rather good nowadays, and it integrates very well with the OS. You hardly know it's there. – Nifle May 14 '13 at 19:45

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