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I recently started getting APPCRASH crash errors. My situation is similar to this question (in that a .dll file causes Windows Desktop Gadgets to crash), but the solution of scanning with MalwareBytes did not work for me. All of them seem to be caused by mshtml.dll. The error reports:

Windows Desktop Gadgets

Problem signature:

Problem Event Name: APPCRASH

Application Name: sidebar.exe

Application Version: 6.1.7601.17514

Application Timestamp: 4ce7a1c7

Fault Module Name: mshtml.dll

Fault Module Version: 10.0.9200.16576

Fault Module Timestamp: 515e3be5

Exception Code: c0000005

Exception Offset: 0000000000023dfb

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 935c

Additional Information 2: 935cdd6cb1f65a918e65359ef3d3c0e3

Additional Information 3: 5913

Additional Information 4: 591332b3b68f04691b8a7657d837a9b2

.NET Reflector 8.1.035

Problem signature:

Problem Event Name: APPCRASH

Application Name: Reflector.exe

Application Version: 8.1.0.35

Application Timestamp: 51815f6a

Fault Module Name: mshtml.dll

Fault Module Version: 10.0.9200.16576

Fault Module Timestamp: 515e3be5

Exception Code: c0000005

Exception Offset: 0000000000023dfb

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: ab18

Additional Information 2: ab18c9216818a6ada82d31e78f14eb55

Additional Information 3: 78c8

Additional Information 4: 78c8fdc3edce8561db582be3f30bddc2

Autodesk 3ds Max 2012

Problem signature:

Problem Event Name: APPCRASH

Application Name: LMU.exe

Application Version: 4.0.35.0

Application Timestamp: 4d06d384

Fault Module Name: mshtml.dll

Fault Module Version: 10.0.9200.16576

Fault Module Timestamp: 515e3be5

Exception Code: c0000005

Exception Offset: 0000000000023dfb

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: a789

Additional Information 2: a789803427aca2d2e0215a378699ade9

Additional Information 3: 80e2

Additional Information 4: 80e2f41d0a05c9bbb2e66b625fc416cb

As you can see, all of the information regarding mshtml.dll is the same. This has led me to believe that there is something wrong with my copy of the dll file, but webpages load perfectly file with all browsers. The only commonality between these crashes is that a program is trying to connect to the internet (Desktop Gadgets to get news, 3ds Max and Reflector to check registration). However, most other applications work perfectly fine when connecting to the internet.

Do I have a virus? Malware? Neither MalwareBytes nor Microsoft Security Essentials Prerelease detect anything in a full scan, and most Googling I've done details not being able to load pages in Internet Explorer. I'm at a loss on how to fix this.

share|improve this question
    
Did you try resetting IE? –  Karan May 20 '13 at 22:24
    
Like this? When I do that, I get an 'X' next to "Resetting user customizations" –  h3half May 20 '13 at 22:32
    
I assume you ran the FixIt? Did you try from Internet Options / Advanced tab? –  Karan May 20 '13 at 22:34
    
Just did: Everything reset correctly and I restarted my computer (as it said I had to for changes to take effect). Things still crash, unfortunately. –  h3half May 20 '13 at 22:39
    
remove IE10 and look if you also get the issues with IE9. –  magicandre1981 May 21 '13 at 4:07

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