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When I start my Compaq Windows XP computer immediately a pop-up window appears asking for a password to install Windows 2000. I don't remember trying to install it and haven't been able to provide a password it will accept. I thought if I could then I would have the opportunity to cancel. I do not use a password to use my computer since I am the only user.

I have tried Ctrl+Alt+Del and Safe Mode. Gone into the command prompt and tried to find the start-up menu hoping I could delete the link which brings up the pop-up window. I can't think of anything else.

I found a free program which would burn a boot disk and automatically go into the computer and bring up the password reset, but I lost that information which I don't think would work anyway because that would only change the administrator password.

Can someone help me to get back into my computer? My printer is hooked to this PC and I doubt it would work with my laptop which I am using now (Windows 7). I would be grateful for any help. I can take it into the shop but that is so costly I'd like to do it myself if possible.

share|improve this question
Are you sure it's asking you to install Windows 2000? What's the exact message displayed? Are you certain your PC's not infected with some sort of malware? – Karan May 27 '13 at 1:00
Give us the exact dialog texts. You could even make a photo of the dialog and paste it into your question. – Jan Doggen May 29 '13 at 14:12

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