Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Yesterday, my old Microsoft IntelliMouse died. I bought a new Logitech USB mouse with a cable (no wireless) and connected it to my PC. Unfortunately, Windows 7 does not detect it.

  1. I have tried to connect an external hard drive to the same port and could access it, so I do not believe the usb port is the issue.
  2. The laser (i.e. red light) under the mouse is on.
  3. The new mouse did not come with drivers to install, manual says to plug it in while the computer is on, it will detect it.
  4. I googled this issue and found out I had to remove the IntelliMouse driver, which I did and rebooted my PC.
  5. More Googling suggested to launch the 'add a device' feature, which I did, but the screen is stalling:

enter image description here

How can I solve this issue? What can I try?

share|improve this question
Have you tried installing drivers from Logitech website? – gronostaj Jun 13 '13 at 14:10
+1 for a good question. Install the drivers first and with mouse unplugged, and if safe to do so, pause your Anti Virus \ Firewall as well during so. Then plug it in – Dave Jun 13 '13 at 14:16
@JVerstry - What did you buy exactly? I also advise you to suspend the real-time capabilities of your security software. – Ramhound Jun 13 '13 at 14:17
@Ramhound It is a Logitech M90 mouse, I am searching for drivers... – JVerstry Jun 13 '13 at 14:23
Drivers are here (click on downloads tab) – Dave Jun 13 '13 at 14:47
up vote 0 down vote accepted

I Googled deeper and found this. Someone recommended to switch off the PC, remove the battery, wait five minutes, and restart. It works! (I have a - now old - Sony Vaio).

And, unbelievably, my IntelliMouse works again too!

share|improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .