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I have a Kobo touch belonging to a friend, it locks up during startup after a system update. How do I factory reset this device? I've scoured the internet for nearly an hour now and haven't found anything helpful. The only site I found that had instructions said to hold the power button down for 15 seconds. I held it for 30 and nothing happened. Additionally, this model has a sliding power button. Is there anything I can do to restore this pathetic device?

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closed as off topic by Keltari, Tog, Breakthrough, Karan, Randolph West Jun 18 '13 at 3:48

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Your best bet is to try the instructions from, I've always found the instructions accurate.

1.Hold the power button down for about 15 seconds to make sure the device is off.

2.Hold down the home button and power the device on while keeping it held down. This should force a factory reset.

3.Set the device up again using the Kobo desktop application as per the device instructions.

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Hello, unfortunately the device refuses to switch off. Sometimes it resets and restarts, but most of the time it does nothing. What can I do to force the thing to switch off? – David A. Moody Jun 18 '13 at 0:45
@DavidA.Moody Have you tried the paperclip reset? There should be a small hole on the back near the bottom of the device. – Nathan Kerr Jun 18 '13 at 1:09
Thanks, got it now, successfully restored to factory specs :-) – David A. Moody Jun 19 '13 at 1:39

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