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An Internet Service Provider whom I used in the past, claims to provide me with Internet service. However, when I gave his technician the Hybrid Fiber - COX MAC ID on my Modem, he could not find it on his list. Also, the Internet Service Provider doesn't even have my current mailing address. All he has is my phone number and he is demanding payment. On the other hand, I use a cable service which provide TV. At this point, the Internet Service Provider is threatening to disconnect my Internet service.

My question: How can I verify if I am getting the service from him or through the cable?

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closed as off-topic by Canadian Luke, gronostaj, nhinkle Jul 2 '13 at 0:35

  • This question does not appear to be about computer software or computer hardware within the scope defined in the help center.
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You could call the cable company... Or check your bill. –  Taegost Jul 1 '13 at 19:13
This isn't an issue we can help you with. You need to work on the technical problems your your service provider. –  Ramhound Jul 1 '13 at 19:17
"An Internet Service Provider whom I used in the past" - If this is not your current ISP, then why would you give them a dime? –  ultrasawblade Jul 1 '13 at 19:59
This question appears to be off-topic because it is about your specific ISP, but not enough information is given to help –  Canadian Luke Jul 1 '13 at 21:16

1 Answer 1

Ask the company calling for $$ a few simple questions:

  1. What is my IP address? You can find your WAN address by going to IP Chicken

  2. What is my current billing information, ie address, method of payment, DOB, Etc.

  3. What was the amount of my last payment. You know what you paid for internet last month, do they?

If they cannot answer all of these questions they are not your current service provider and you should not give them any further information. As always, do not give SSN, or payment info to someone like this over the phone.

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I am currently using the same ISP. However, I am not sure he is providing me the service because I have changed my street address and he doesn't have it. Also, he doesn't have the correct HFC MAC ID for my modem. So, how can he providing me with the service? Now, the reason I am paying him because my Internet connection is working and I have just started a major project, so I don't want to risk losing my Internet connection or take the time to find another service. Thank you for your timely replies. –  Ann Rahn Jul 2 '13 at 10:38
When you say "he" you mean the person on the phone. The agent for your ISP. Did you get a new modem when you moved? If so you might have a new provider. –  Ryan E Jul 2 '13 at 14:25
The ISP is the same and is made of 3 employees. Also, my last contact was with the owner of the company who manage the ISP service. After, I moved, I continued to use the same ISP modem. Moreover, this service is provided to about 10,000 people, so if I ask any questions related to HFC MAC ID, the owner may get suspicious which may lead to retaliation if I expose him to the other users in the community. –  Ann Rahn Jul 2 '13 at 17:54

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