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I've converted an users' mailbox to a shared mailbox. Now, I want to remove this license, but there is no option available. I'd like to use this license for a new employee.

I've searched on the internet, but it's not named anywhere. Is anyhere here familiar with this problem? If so, please inform me and the rest so there is some info available in the future on this issue.

Thanks in advance.

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I would open a support ticket requesting the support article and/or detail instructions on how to do this. Part of Office 365 you pay for is for the support – Ramhound Jul 3 '13 at 15:10
up vote 2 down vote accepted

Just had to do this, and came across this question on my search for a solution.


After installing the above and restarting, open PowerShell

  1. If you used the link created by the installer, proceed to the next step, otherwise you need to import the Microsoft Online Services Module. At the PowerShell prompt:

    Import-Module MSOnline
  2. Now, assign your credentials to a variable (these are the login credentials you use to access Office365), a username/password box will appear for you:

    $cred = Get-Credential
  3. Connect to the online service and pass your credentials:

    Connect-MsolService -Credential $cred
  4. You will need to know the type of license assigned to your user. Find it with:

    Get-MsolUser -UserPrincipalName | Ft UserPrincipalName,DisplayName,Licenses

    Where is replaced with the user account you are looking for. This will return something like:

    UserPrincipalName          DisplayName                Licenses
    -----------------          -----------                --------           John Smith                 {example:LITEPACK}

    (Where example:LITEPACK is your AccountSkuId)

  5. Now, remove the license with:

    Set-MsolUserLicense -UserPrincipalName -RemoveLicenses "example:LITEPACK"
    • Replace the user and license type as appropriate.
    • (Note: if you remove the license of a user mailbox, the mailbox and all data contained in the mailbox will be deleted).

At the end of the above, you will still have the original user (with an unlicensed status). Do not remove the user, as that will delete your shared mailbox.

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That's great, thanks! – Rob Aug 6 '13 at 6:51

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