I have an Epson TM-T88IV thermal point of sale printer and I print receipts with it. The receipts are given in PDF format. I have the problem that since some weeks the printer can only print receipts with length less then 297mm. Before that he could print any receipt length. Now if I print a receipt with length larger than 297mm it just prints the first 297mm of it and then stops it.
I guess the problem is an upgrade from Adobe Reader. In the printing settings the layout is set to roll paper 80 x 297mm. If I change it to user-definied size 80 x 3000mm (I have no receipt yet that has this length) then the receipt length is correct, but the width is somehow wrong and doesnt fit on it. Furthermore, I have to change the layout any time to user-defined.
Any idea how I can circumvent the problem such that any length is possible (or that the width does not change) and that I dont have to change the layout type each time I want to print a receipt?
I use Windows 7.