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At any time in a given day, my ping could be anywhere from 60ms (already too high) to over 1000ms. I've contacted Verizon support numerous times, but it doesn't seem anyone in the tech support center seems to know the difference between bandwidth and latency. A tech support guy is coming out to fix a cable for the second time in two weeks, but I'd like to get a bit more insight on what the community thinks is the real problem. I've done a bit of researching, and it looks as if I'm on a very congested "node", or "server". Is it possible to request to being switched to a different node? I have also posted a tracert to www.google.com below, which is actually taken on a pretty good day.

1     1 ms     1 ms     1 ms  VERIZONDRIVE [192.168.1.1]
2    46 ms    45 ms    44 ms  10.29.11.1
3    48 ms    46 ms    48 ms  P0-2.SCTNPA-LCR-02.verizon-gni.net [130.81.44.18]
4    50 ms    51 ms    52 ms  G13-0-0.SCTNPA-LCR-01.verizon-gni.net [130.81.151.34]
5    49 ms    50 ms    50 ms  xe-4-1-8-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.194]
6    60 ms    63 ms    61 ms  0.xe-6-1-1.XT1.NYC4.ALTER.NET [152.63.10.57]
7    66 ms    63 ms    64 ms  TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
8    75 ms    77 ms    79 ms  google-gw.customer.alter.net [152.179.72.62]
9   153 ms    63 ms    63 ms  209.85.255.68
10    63 ms    63 ms    64 ms  209.85.252.242
11    63 ms    61 ms    62 ms  209.85.249.11
12    67 ms   104 ms    64 ms  72.14.236.153
13    63 ms    61 ms    63 ms  72.14.238.253
14    65 ms    64 ms    66 ms  iad23s08-in-f20.1e100.net [74.125.228.116]

EDIT: Added WinMTR data. This is much more accurate, as I left it go all day with no one using the network.

|--------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                     |
|                       Host              -   %  | Sent  | Recv  | Best | Avrg | Wrst | Last |
|------------------------------------------------|-------|-------|------|------|------|------|
|                            VERIZONDRIVE -    1 | 37465 | 37414 |    1 |    1 |  102 |    1 |
|                              10.29.11.1 -    0 | 37660 | 37660 |   43 |   46 | 1053 |   46 |
|     P15-2.SCTNPA-LCR-01.verizon-gni.net -    0 | 37660 | 37660 |   44 |   47 | 1076 |   47 |
| xe-4-1-8-0.NWRK-BB-RTR1.verizon-gni.net -    1 | 37656 | 37655 |   48 |   59 | 1056 |   52 |
|           0.so-6-0-3.XT1.NYC4.ALTER.NET -    1 | 37618 | 37607 |   57 |   74 | 1125 |   59 |
|       TenGigE0-4-0-0.GW8.NYC4.ALTER.NET -    1 | 37628 | 37620 |   56 |   63 | 1061 |   60 |
|            google-gw.customer.alter.net -   20 | 21169 | 17041 |    0 |   76 | 1507 |   67 |
|                           209.85.255.68 -    2 | 35571 | 35045 |   56 |   62 | 1202 |   59 |
|                          209.85.252.242 -    1 | 37636 | 37630 |   57 |   62 |  856 |   62 |
|                           209.85.249.11 -    1 | 37624 | 37615 |   55 |   61 | 1532 |   58 |
|                           72.14.236.153 -    1 | 37613 | 37601 |   56 |   62 | 1188 |   58 |
|                           72.14.238.253 -    1 | 37499 | 37458 |   57 |   61 | 1516 |   62 |
|               iad23s08-in-f19.1e100.net -    1 | 37636 | 37630 |   56 |   60 | 1548 |   59 |
|________________________________________________|_______|_______|______|______|______|______|
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As to whether you can change nodes, no one here can tell you. Contact Verizon –  Xavierjazz Jul 15 '13 at 1:47
    
Are you on wireless? By far the #1 cause of random latency jumps I have seen is wifi. –  cmorse Jul 15 '13 at 1:53
    
Yes...I am on wifi. At the time I have no way of getting a network cable to my machine. Is there a way to see if the wifi is the cause before I go ripping into the walls to install ethernet jacks? –  Novicode Jul 15 '13 at 1:55
    
@cmorse On second thought, my PC used to be wired into the router and I still had issues, so I doubt wifi is the main problem. –  Novicode Jul 15 '13 at 2:06
    
Get WinMTR (for Windows) or MTR (for Linux or other OS's) and use it like "traceroute". If you leave it running a while it will provide information as to where the problem is coming in, but providing min, avg and max latency and also packet loss. –  davidgo Jul 15 '13 at 2:27
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