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Just a few days ago, Adobe Reader XI and Acrobat X stopped opening. When I try to open a pdf or either one of these programs the cursor would show a busy icon for a few seconds and stop.

Each time I open it a process will show up in task manager, but no window will open.

I have tried these things, but none will work

  1. Restarting the computer
  2. Running as Administrator
  3. Repairing the installation
  4. Reinstalling
  5. Following this guide: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html When I ran acrofix it returned exit code 3
  6. Also I have seen this, but I am not running tune up: Adobe Reader XI will not launch

I am running windows 7 ultimate x64.

Can someone help? Thanks!

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Anything in your Event Log? –  Rhys Gibson Jul 23 '13 at 2:56
Where should I look in Event Viewer? –  irule311 Jul 24 '13 at 0:38
Try under Windows Logs|Applications –  Rhys Gibson Jul 24 '13 at 1:54
I went through all the tabs in Event Viewer, but I could not find anything on Adobe Reader or Adobe Acrobat even after opening it and refreshing Event Viewer. –  irule311 Jul 24 '13 at 2:05
Do an ALT+Tab to see if there is a user agreement you need to agree to, which might be hidden. –  Steve Jan 13 at 1:45
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3 Answers 3

I had the same problem. It was frustration having to use internet browsers to read PDF files. Until one day, I tried to open acrobat reader XI again and the user agreement came on. I clicked agree and everything is running fine now. Do you remember the user agreement coming on after a successful re-installation?

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I just had the same problem and this answer helped, thanks! To force the appearance of the user agreement I opened EULA.EXE by double clicking, which should be located in C:\Program Files (x86)\Adobe\Reader 11.0\Reader or a similar path, and accepted the agreement and now everything seems to work.

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This does not look like much of an answer. To make it more like an answer and less like a comment, I think you should rethink and rewrite a bit. –  Sami Laine Apr 13 at 11:42
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up vote 0 down vote accepted

A little bit later, I found my answer. I had this same issue with Adobe Reader and Acrobat. It was not the EULA. I was messing with the task manager and I realized that killing the process acrobat_sl.exe for Acrobat and reader_sl.exe for Adobe Reader solved my problem. I then created a batch file that auto ran everyday and killed these tasks.

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