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I deleted a Windows Live/Microsoft account (I have others) that I was using for the Windows Store on one of my PCs. Now I can't use the store at all because it wants a password for that particular account - there is no sign out option nor is there a "change username" option that I can see. When I click the "Sign in" button, the store insists on using the deleted account.

So, to summarize, Windows Store is insisting I sign into an account that no longer exists.

How do I get the store to delete it?

Steps taken so far:

  • Removing the Live account from the local Credential Manager
  • Removing mention of this account in the IdentityCRL registry folder
  • Resetting the store cache using wsreset

Thank you for your help, folks. I think this is a bug but Connect isn't accepting bugs or feature requests for Windows 8 right now.

share|improve this question

Using the Windows 8 interface, you would need to go to PC settings -> Users. If you don't already have a local account, click Switch to a local account. It will require you to create a local username and password and re-sign in. From there, you probably want to restart the computer. You can then go to the same place in Settings to "Switch to a Microsoft Account." You'll need to enter the credentials of the new Microsoft account to login.

I found a walkthrough of the procedure below. You'll have to go to the second part to start with, but it works the same.

Let me know if that works for you!

share|improve this answer
Thanks for your ideas; this account is a domain account, though, so I can't switch to a Microsoft Account and then switch back to a local account. – Mark Williams Sep 5 '13 at 13:51
Hope you found a solution to your problem Mark. One of my users has exactly the same issue as you and was wondering if you or maybe someone else here found a way to remove the domain account from the Windows 8 store. Thanks – user319647 May 21 '14 at 8:20

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