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I installed Chrome because I have a new laptop. But now when I want to play Vine/Instagram videos, it doesn’t display them—I only get the sound. These videos are .mp4 I guess.

What could be the problem? I’ve noticed that more people have this problem, but haven’t found a solution to this.

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migrated from Aug 6 '13 at 18:04

This question came from our site for power users of web applications.

can you post a URL to one of those videos? – golimar Jun 28 '13 at 14:22… It works on my other computer in chrome. but it doesn't on my normal laptop. – Kees Sonnema Jun 28 '13 at 14:24
This would seem to be a browser problem rather than a web app problem. – Al E. Jun 28 '13 at 17:52
up vote 7 down vote accepted

I had the same problem and was able to use Steve Wingfelder's workaround (numbers added for ease of reading)

Temporary Fix:

  1. Enter “Chrome://flags” in the address bar.
  2. Find an entry that says “Disable hardware-accelerated video decode.”
  3. Click “Enable”.
  4. Your videos should now play just fine

Your problem also could be related to plugins. Some found Gokul's suggestion to work:

  • Type chrome://plugins click on +details find the PepperFlash entry and click Disable.Use only Adobe plugin.
  • Check your extension causes the trouble.Disable them one by one and check.
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Your answer did the trick :D thanks a lot. – Kees Sonnema Jun 30 '13 at 15:37
This doesn't work for Chrome Version 50.0.2661.75 m. – Chloe Apr 20 at 21:17

Temporary Fix:

Enter “Chrome://flags” in the address bar. Find an entry that says “Disable hardware-accelerated video decode.” Click “Enable”. Your videos should now play just fine

It does work, however. your computer may run a LOT slower and become pretty hot while playing videos of high quality of even if you play a couple of them at the same time. I would limit viewing the videos of instagram and vine on your phone if I was you.

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The answer to your question can be found here:!topic/chrome/DrLRUK6g0wU

Refer to the workarounds posted by Gokul and Steve Wingfelder.

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This helped thanks :) – Kees Sonnema Jun 30 '13 at 15:37
And when this link no longer works? – Al E. Jul 19 '13 at 12:29
@AlEverett Fair point. It looks as though batpigandme later summarized the two solutions in his answer. Would best practice be to provide a permalink, or to include the relevant text in one's answer? – nitrl Jul 19 '13 at 12:58
Best practice would be to post a useful summary and a link to the source as credit and for more information. See also: Are answers that just contain links elsewhere really "good answers"? – Al E. Jul 19 '13 at 12:59

Hardware acceleration is a feature in Adobe Flash Player that usually delivers a better video playing experience; however, sometimes it may cause issues.

The option to disable hardware acceleration is only available for certain versions of Adobe Flash Player system plug-in and operating systems (OS). Follow these steps to see if the option is available:

  • Right-click on the on the video you’re having issues with
  • Click Settings
  • If you see the option enable hardware acceleration, uncheck it. If you don’t see it, the option is not available for you.
  • Click Close
  • Refresh the page and check whether the video is working

Once you disable hardware acceleration, the setting will apply across all internet browsers on your computer.

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For me it was FireBug plugin that caused this issue, turning it off helped

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Maybe It doesn't provide answer but it solves the issue and that what matters at the end. Why should I ask another question or add bounty? I solved the issue and now I wanted to help if someone had same problem, simple as that – Sindis May 1 '15 at 7:26
Those were boilerplate comments from the review system. Your answer indeed offers a solution. I'm not sure how it could be expanded to give more details (maybe the FireBug version…). I'd say it's ok to keep it like this. – slhck May 2 '15 at 10:30

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