Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have got McAfee in my Windows 8 PC.
The problem arose when i installed Counter Strike 1.6 on my PC. McAfee quarantined the game launcher file(cstrike.exe) saying it was a "Generic PWS' or something.(See Picture).

The same thing happened when I installed Counter Strike GO. McAfee quarantined CSGO_LAUNCHER.exe.
(see Picture)

There is NO option to add items to trusted items in McAfee. I have searched and googled it too.

enter image description here

There was NO problem what so ever when I installed both these games in my friend's PC(with AVG Antivirus) and my laptop (with Quick Heal Antivirus)

When I Clicked Send to McAfee option(in pic), This error occured
enter image description here

Now to play these games , I have to set the Real Time scanning to OFF and then restore both these files. But I don't want to compromise on my system security by switching off Real Time scanning.

Please suggest another work around.
Thanx in advance!

share|improve this question

closed as off-topic by Louis, Daniel Beck Aug 8 '13 at 16:01

  • This question does not appear to be about computer software or computer hardware within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

Ohhh, I see your problem! You have McAffee. – SaintWacko Aug 8 '13 at 14:09
So is this a legitimate copy of the game? If so, you might want to mention it to Steam/Valve's support team. – Stijn Aug 8 '13 at 14:12
If there is no way to exclude a directory or file then your only choice is to report the problem to Mcafee and wait for an update to be released. Mcafee is one of the worst AV products around, Norton used to fit that description, they hae address many of the problems. The real problem is your inability to send file signatures to McAfee, and there is a way to exclude those folders, the + will give you additional options. You don't indicate what version your using I guarantee you there is a way and its dead simpe. – Ramhound Aug 8 '13 at 14:29
@Ramhound I am using the Mcafee Antivirus version 11.6 – Anto Oswin Aug 8 '13 at 14:46
This question appears to be off-topic because it is about pirated software. – Louis Aug 8 '13 at 15:09
up vote 0 down vote accepted

If you have a file that's incorrectly marked as infected, you can submit the file to McAfee for reconsideration. Detailed steps for the procedure are available at

If the file is possibly infected, but you want to exclude it, you're currently (v11.6) out of luck. Quoting from

As it isn't yet possible to add exceptions to the real-time scanner of VirusScan, a feature we have been begging them to reintroduce for ages now, [...]

share|improve this answer

From the comments:

@stijn No it is not a legitimate copy. – Anto Oswin 27 mins ago

Close the thread, everyone go home.

share|improve this answer
Hey dude, why did the same copy of the game run in machines with AVG and Quick Heal antivirus? The problem is not with the with the game but with the antivirus! – Anto Oswin Aug 8 '13 at 15:39
@AntoOswin - Because QuickHeat and AVG both lack the signature to detect the virus. The problem is your using an illegal copy of the game. – Ramhound Aug 8 '13 at 15:42
@AntoOswin - You wont find me disagreeing with you when you say Mcafee is a problem. You will however, find a lot of pushback here for things like illegally downloading a game, then when it doesnt work as you want it to, asking for help instead of figuring out a resolution for yourself. – francisswest Aug 8 '13 at 15:53
@Ramhound Ok getting a real copy would be the solution then right? – Anto Oswin Aug 8 '13 at 16:13
@francisswest Ok getting a real copy would be the solution then right? – Anto Oswin Aug 8 '13 at 16:15

Not the answer you're looking for? Browse other questions tagged .