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One of the users at our company has a *.pdf file she received from the state of Pennsylvania.

The version of Adobe Reader she is using is Adobe Reader XI 11.0.3.

She uses this pdf file to send in a report.

Her workflow goes like this:

  1. She makes a copy of the file.
  2. She opens the file and the file displays in purple at the top:
    • Please fill out the following form. You can save data typed into this form.
    • Highlight Existing Fields
  3. She fills in the specifics by entering values into the form fields.
  4. A few weeks later she returns to the same pdf document and can no longer edit the fields, instead she gets the following message:

"This document enabled extended features in Adobe Reader. The document has been changed since it was created and use of extended features is no longer available. Please contact the author for the original version of this document."

She's also running Windows 7 and I've been told that the issue was once fixed by setting compatibility mode on Adobe Reader XI to Windows XP SP3.

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Could it be a user profile issue??? –  leeand00 Aug 16 '13 at 14:57

2 Answers 2

I had the same problem. I tried changing the compatibility mode (among other things) and that didn't solve anything. It seems that once a document starts showing that message, it can no longer be filled in by Adobe Reader.

The solutions seem to be to either use:

I opted for Foxit Reader since it's free. It seems to continue to allow filling in documents that Adobe Reader won't.

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I believe I was forced to purchase Adobe Acrobat Pro and re-save the file to get this to work.

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This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. –  m4573r Oct 8 at 16:42
    
@m4573r lleand00 is the original question author –  DavidPostill Oct 8 at 17:15
    
@DavidPostill Well, it still isn't really an answer. If I have the same problem, should I rely on a "I believe [...]" answer, and purchase the software again? It seemed more like a comment to the original question (although I agree that the phrasing of the default comment message when I voted to close is unfortunate) –  m4573r Oct 8 at 17:36
    
@m4573r let's see if he updates his "answer" –  DavidPostill Oct 8 at 17:38

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