Question

I have just purchased an iWork '09 box. After the installation, I tried to open Keynote but instead a popup appears asking me to enter a serial number. But the serial number is nowhere to be found on the box or on the DVD ... But I'm sure the box version of iWork '09 doesn't even require a serial number. So what's going on??

One thing to note is that I did install the trial version of iWork '09 before installing the full version. So I also tried removing iWork '09 trial completely before installing the full version ... no luck.

Does anyone have a clue of what I might be doing wrong?

Answer 1

Apple changed their minds about serial numbers and it has caused some problems.

From this Apple discussion thread:

Remove all these files:

<bootVolume>:Applications: iWork '08
<bootVolume>:library:com.apple.iWork08.Installer.plist
<bootVolume>:library:com.apple.iWork08.plist
<bootVolume>:Users:<userAccount>:Library:Preferences:com.apple.iWork.Keynote.plist
<bootVolume>:Users:<userAccount>:Library:Preferences:com.apple.iWork.Numbers.plist
<bootVolume>:Users:<userAccount>:Library:Preferences:com.apple.iWork.Pages.plist

and then reinstall from the disk. (Tip from Yvan's post in this thread).

Similarly remove any of the iWork '09 in any of those locations.

Answer 2

sudo rm -rf /Library/Application\ Support/iWork\ \'09/

and install from dvd once again. That did it for me.

Answer 3

Tom, What did you end up doing? I am in the same situation