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I am using Windows 7. My explorer crashes approximately once every hour with this error data:

Signature issue:
   Problem Event Name: BEX
   Application Name: explorer.exe
   Application Version: 6.1.7601.17514
   Time stamp of the application: 4ce796f3
   The fault module name: StackHash_0a9e
   Fault module version: 0.0.0.0
   Time stamp of the fault module: 00000000
   Shift deviation: 05d9f930
   Exception code: c0000005
   Deviation data: 00,000,008
   OS Version: 6.1.7601.2.1.0.256.1
   Area ID: 1037
   Additional Information 1: 0a9e
   Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
   Additional Information 3: 0a9e
   Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

What can I do to further investigate what causes this crash?

share|improve this question
    
I just want to confirm that Windows Explorer is what is crashing. When it does crash, you lose your desktop, until the process is automatically restarted by Windows. – Ramhound Aug 29 '13 at 11:31
    
The desktop isn't lost, but all folder windows are gone. – Zephram Aug 29 '13 at 11:40
    
Have you performed the normal steps to verify the integrity of your installation? – Ramhound Aug 29 '13 at 11:43
    
No, where do I find these steps? – Zephram Aug 29 '13 at 11:50
1  
Lets start with sfc /scannow within command prompt. – Ramhound Aug 29 '13 at 11:53

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