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I am having problems configuring my router. I am running windows 7. I gathered that you got to the router configuration page by entering its internal IP address in the browser, and that this internal IP came up under Default Gateway after running ipconfig. The address that comes up there, under the section "Wireless LAN adapter Wireless Network Connection" is However, when I enter that in the browser (with or without "http://" at the start), it does not connect, on any browser or telnet. Strangely, "ping" does produce a response. also doesn't appear to be the IP (it won't connect either). I can access other internet sites. Any help would be appreciated.

Edit: Thanks for the help, rebooting the router worked.

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plz specify your router name – Ashildr Sep 3 '13 at 17:04
It is a virgin media superhub, I believe. – sweeneyrod Sep 3 '13 at 17:05
try – Ashildr Sep 3 '13 at 17:09
That page doesn't seem to load (it says connecting, but it has been doing so for a minute or so) – sweeneyrod Sep 3 '13 at 17:18
if you could find any button for resetting your router hold it for a while.try those options again – Ashildr Sep 3 '13 at 17:20
up vote 2 down vote accepted

The default gateway is the correct address to use. You mentioned in a comment that your router is a "virgin media superhub". According to this page: the address is the correct default.

If the web configuration page is not coming up at that address, there is a problem with the router. You can try resetting the router to its default settings using the steps provided at that link I posted.

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If this device was put into "modem" mode you need to use to access it as @DEFCON suggests.

If you can't reach it either way, hold any reset button down on the device for 30 seconds and try again.


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I'm rebooting the router now. Edit: rebooted, and it works. I suppose I should really have tried turning it off and on again first... – sweeneyrod Sep 3 '13 at 17:21

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