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I just updated my MacBook Air to DP7 and when it booted back up, the keys Q through O on the keyboard no longer function. They do random things, sometimes turning the keyboard backlight on or raising the speaker volume or randomly opening up the launcher. I have no idea what it is doing or why. This MBA is a 13 inch new model with 8gb of RAM. Apple Care had me try the shift-control-option-power restart, but that didn't fix the problem. I'm going to take it to the retail store tomorrow.

Just wanted to see if anyone here had any ideas or had something similar happen to them first.

Since its apparently better form to not provide any details that may allow a super user question answerer to narrow down specific problems, please ignore the two paragraphs above and help me with the following problem:

I have a MacBook Air and all of the sudden out of nowhere, the top row keys between q and o have stopped working and randomly do strange things. I have no additional information about what may be causing this problem. I have no idea what version of my operating system I am running. Please help!

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closed as off-topic by nerdwaller, nhinkle Sep 4 '13 at 4:37

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions about bugs in pre-release/beta software or prototype hardware are off-topic. Bugs in pre-release products are common and even expected, and are often fixed before the final version is released — at which point the question becomes obsolete. Consider reporting these types of problems directly to the product manufacturer." – nerdwaller, nhinkle
If this question can be reworded to fit the rules in the help center, please edit the question.

1  
Sorry, but "Questions about bugs in pre-release/beta software or prototype hardware are off-topic. Bugs in pre-release products are common and even expected, and are often fixed before the final version is released — at which point the question becomes obsolete. Consider reporting these types of problems directly to the product manufacturer. " –  nerdwaller Sep 4 '13 at 3:14
    
The rules for the sites on the Stack Exchange network are retarded. How is anyone supposed to be expected to keep track of this kind of nonsense? No offense to you guys, but I don't often have computer problems so when I come into something that I can't figure out, I thought I'd post it here and see if anyone else could give it a shot. If the site "Super User" is not the right place for this sort of question, perhaps we should rename the site "Normal User" or something along those lines. –  Eric Ryan Harrison Sep 4 '13 at 12:25
    
Also, on Meta.Superuser it seems like this sort of thing was allowed, assuming it was appropriately tagged. meta.superuser.com/questions/3447/… –  Eric Ryan Harrison Sep 4 '13 at 12:31
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No, it isn't. That's a software issue, not a hardware issue. And if it worked before you got the beta software (or moved to DP7 from 6), then that further proves the point (assuming you didn't spill stuff on your keyboard). Regardless, a mod (@nhinkle) agreed. Best of luck. Try Ask Different (apple). –  nerdwaller Sep 4 '13 at 19:03
2  
Hi Eric, we decided a while ago on our meta site that we don't want troubleshooting questions related to preview software and prototype hardware (while still allowing other questions, e.g. about how to use new features) because most of these questions are obsolete really quickly. You're right in that we don't explicitly spell this out in the help center as well, but it's not something that comes up very often and we aim to keep the help texts short to prevent 'TL;DR' reactions. So, unfortunately, this question really is considered off topic. –  Daniel Beck Sep 4 '13 at 23:00

1 Answer 1

up vote 0 down vote accepted

Try NVRAM reset, instructions here, or doing a safeboot (hold shift while starting up)

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