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I need an answer to why my laptop is not shutting down. Whenever it restarts or shutdown it was configuring and I let that happen for an hour. When I came back to it had been shutting down for the last 8 hours. I did some research into system restore and tried it but it says the laptop doesn't have a save point. I honestly have no idea what is happening to it as my anti virus has detected nothing like a virus. I can't even restore the laptop to factory settings because I don't have the restore disks.

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What message is displayed during what should be a shutdown? –  Moses Sep 4 '13 at 18:39
    
@user25137 - You can contact HP on how to purchase/recieve a copy of the restoration disk although the factory restoration image is likely on the hdd itself. –  Ramhound Sep 4 '13 at 18:45
    
Hold power button down for 10 sec. I guarantee it will shut down. –  Josh Campbell Sep 4 '13 at 18:45
    
@moses the shutting down image stays up for hours after the "Windows is configuring. Do not turn off" screen –  user251375 Sep 4 '13 at 19:02
    
@Ramhound Cheers –  user251375 Sep 4 '13 at 19:02

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