I need an answer to why my laptop is not shutting down. Whenever it restarts or shutdown it was configuring and I let that happen for an hour. When I came back to it had been shutting down for the last 8 hours. I did some research into system restore and tried it but it says the laptop doesn't have a save point. I honestly have no idea what is happening to it as my anti virus has detected nothing like a virus. I can't even restore the laptop to factory settings because I don't have the restore disks.